| Job Description: |
The Department of Neurosurgery at the University of Florida is seeking a full-time Clinical Service Representative III to join our mission-driven team. In this role, you will support world-class patient care, innovative research, and medical education, working alongside neurosurgeons at UF Health Shands Hospital and the VA Medical Center.
You will serve as a trusted partner to faculty, coordinating clinical practice and managing administrative and academic responsibilities. We value professionalism, initiative, and teamwork, offering a supportive culture that fosters collaboration, respect, and growth. This role also includes a monthly cell phone stipend.
If you thrive in a fast-paced environment and want to contribute to cutting-edge care and discovery, we invite you to join us.
The Lillian S. Wells Department of Neurosurgery provides comprehensive care for brain, spinal, and nervous system disorders, including tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal injuries. Our clinical reach extends throughout North Central Florida via regional programs. We offer advanced treatment options for adults and children and conduct research and clinical trials developing new therapies for challenging neurological diseases. The department also offers education and training through ACGME-accredited residency and fellowship programs.
Responsibilities to include:
Manage clinical practice for at least one physician within the Department of Neurosurgery.
Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests. Coordinate with a
range of services, including Radiology; Neurology; Ear, Nose, and Throat (ENT), Orthopaedics; and the
Cancer Center in referring patients for further consults and/or treatment. Arrange hospital admissions,
which involve providing diagnostic, procedure, and insurance information. Communicates with patients (as
needed) regarding insurance authorization issues. Obtain authorizations for emergency, add-on cases.
Remind patients of appointments. Prepare and mails letters and instructions to new patients. Determine
dates of service with all units. Ensure follow-up appointments are made. Handle patient questions. Ensure
that all appropriate magnetic resonance imaging (MRIs) and computed tomography (CTs) are scheduled.
Daily uses Epic, Shared Medical Systems (SMS), and other healthcare information technology (IT)
systems.
Accompany physician(s) into the Neurosurgical Specialties Clinic whenever the physician(s) is/are
there. Physically interact with patients. Obtain demographic and financial information from patient; verify
insurance coverage to obtain approval from third party payers for further visits, surgery, and/or surgical
procedures. Schedule patients for Pre-op Anesthesiology Clinic, and other tests with Radiology and
Laboratory.
Personally assistant one or more physicians for academic, educational, and administrative
functions within the program. Receive and review all incoming mail; independently determine appropriate
actions and draft correspondence for physician’s signature. Liaise between physician and attorneys in
arranging depositions (time, place etc.). Assemble necessary material for depositions, including medical
records, films, etc. Research scientific journals and other publications for academic references (as needed
by the physician). Maintain physician’s calendar, make travel arrangements, coordinate scheduling of
multiple committee (and other) meetings (local, national, and international). Assist with workshops and
conference schedules (as needed). Coordinate paperwork for visitors and medical students, including
Health Insurance Portability and Accountability Act (HIPAA) training, patient observation forms, Institutional
Review Board (IRB), and other paperwork (as needed). Assist with meeting arrangements, and other
functions, with individual board members and representatives of participating institutions.
Respond to all calls from patients, attending physicians, attorneys, insurance carriers, and other
healthcare personnel. Resolve calls, either by direct response or by forwarding to mist appropriate person
(i.e., resident, advanced registered nurse practitioner (ARNP), physician assistant (PA), etc. Assist in
scheduling new patients with neurosurgical disorders from referrals taken by the department's New Patient Referral Team based on established protocols.
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