Clinical Service Representative II

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

This position will be performing a variety of assigned tasks as they relate to the management of the clinics for the Division of Pediatric Genetics and Metabolism. This role is primarily responsible for triaging referrals and scheduling patients for the genetic and metabolic clinics, including UF & Shands, outreach, and telemedicine clinics.

Processing Referrals:

Responsible for processing referrals. Collaborates with genetic counselors and clinical nutritionists on necessary requirements to schedule patients from referrals. Gather and verify patient information including demographics and insurance information with referring physician office.

Patient Phone Calls, Mailing, Faxing, and Scanning:

Answer all incoming calls from patients, physicians, and other health care providers (internal and external), pharmacies, medical supply companies, drug companies, etc. Provide direct, real-time phone triage, patient services, and problem-resolution including registration, scheduling, and any other phone calls that are made within the individuals scope of practice. Responsible for checking overnight phone messages. Mail out appointment letters, genetic counseling letters, metabolic food pantry items, and any other documents to patients as requested. Primary representative from office to walk mail to the main hospital, as needed. Fax requested documents as requested by faculty and clinical staff. Scan medical records into Epic.

Patient Scheduling:

Schedule appointments including referral scheduling and pre and post-clinic visitations. Under faculty and clinical staff direction, schedule special patients, such as physician-directed clinic bumps. Uses the electronic medical records system, EPIC, to post communication messages to the genetic counselors, clinical nutritionists, and physicians.

Other Responsibilities:

Back up all positions of the Business Office (as needed). Perform other duties as requested and needed by the division administrator, division chief, office manager, faculty, and clinical staff. 

$17 - $19.50 hourly; commensurate within this range based on qualifications and experience. 

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Experience with EPIC

Bilingual (English/Spanish)

Proven ability to:

- Establish and maintain effective working relationships with others;

- Communicate effectively verbally and in writing;

- Triage phone calls, take accurate messages, and page on-call physicians;

- Understand policies, procedures, and regulations related to patients;

- Work with health care professionals and affiliated staff. 

Normal work hours are Monday-Friday 8am-5pm.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

To be considered for this position, please upload your cover letter or letter of interest, resume, and a list of professional references.

This is a time-limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date. 

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.