High school diploma or equivalent and one year of appropriate experience.

Eligible to serve as a Designated School Official: https://studyinthestates.dhs.gov/2013/07/questions-designated-school-officials-who-eligible-be-dso

• First contact for students and visitors which consists of redirecting visitors, advising on basic F-1 nonimmigrant processes, directing individuals to resources, answering basic inquires in-person, by email (including Salesforce emails), or phone regarding routine policies or procedures within established guidelines.
• Reviews I-20 requests submitted by academic departments to send students preliminary I-20 application instructions. Process standard letter requests for students, such as for F-1 status verification, social security application, expense, CADIVI, military.
• Coordinates new student check-in: manages, reviews, develops, updates, and trains on all matters related to the online check-in process, website information regarding check-in, and lobby materials provided to students.
• The position serves as a back-up Designated School Official (DSO) for matters such as assisting in providing updated travel signature requests and I-20 reprints. Serves as a back-up to the Associate Director for managing the Linkage Institute process and some standard letter-writing processes, such as for invitation letters to family members for the purpose of tourist visa application for visit or attendance of graduation.
• Provides routine office support such as taking detailed meeting minutes; shares in management of the advisors’ and directors’ calendars, scheduling meetings/appointments as needed; assists with work arrangements for ISS staff.

• Other duties as assigned

EDUCATION & TRAINING
- Bachelor's degree
Federal Educational Rights and Privacy Act (FERPA) training (provided)

KNOWLEDGE and EXPERIENCE
- Knowledge of and experience with F-1 immigration regulations
- Knowledge of and experience with UF rules, regulations, and processes

SKILLS
Effective communication; attention to detail; managing multiple priorities; attentive to deadlines; problem solving; service excellence; active learning; teamwork;