| Job Description: |
Scheduling:
- Schedule patient appointments, tests, procedures, and minor surgeries in person, by telephone and/or via MyChart inquiries.
- Responsible for reviewing and updating patient account details and entering and verifying insurance.
- Triage all incoming calls to the clinic, forward calls, and consult or defer medical questions/advice to appropriate clinical staff.
- Work effectively with a wide range of students whose needs may be challenging to assess on initial contact.
Check-in and Check-out Patients:
- Greets patients and visitors warmly and professionally and provides a patient-friendly entry and exit point.
- Obtain all health history, physical forms, consent forms, copies of identification/ insurance cards, and other required documentation during the check-in and check-out.
- Verify student status/eligibility for services and select the appropriate guarantor for an appointment.
- Ensures scanning of paper documents in EPIC are correctly completed, labeled, and placed in the correct tab of the patient EMR.
Administrative Support:
- Processes incoming mail, coordinates office supply orders and assists with maintaining adequate inventory levels in the clinic.
- Manages in-basket pools and resolution of front-end edits, rejections, and information requests within a targeted time frame.
- Troubleshoots patient care issues. Works with the referral coordinator to ensure patients schedule appointments with medical specialists at UF Health and in the community.
- Provides coverage in other medical team areas (as necessary). Perform other duties as required to support the overall mission of the department.
The University of Florida is an Equal Opportunity Employer. The University is committed to nondiscrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary administration, benefits, and training.
Typical schedule: Monday through Friday, 08:00 AM to 05:00 PM (08:00 AM to 04:30 PM during summer and break weeks) 40 hours per week. Hours and days may vary due to the needs of the SHCC Clinic. Work locations may differ from UF Vet Hospital and Student Health Care Center on Campus as needed. Overtime may be required based on workload requirements.
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| Preferred Qualifications: |
- Ability to adhere to high standards of customer service as the position involves extensively telephone and face-to-face interaction with patients, health care providers, and staff from various SHCC offices.
- Possess excellent communication, organization, and problem-solving skills.
- Must be comfortable discussing personal health information in a confidential, professional manner.
- Business or healthcare-related practice experience.
- The ability to multi-task, prioritize responsibilities, problem-solve, and function in a team environment.
- EPIC system knowledge
- Knowledge of CPT, HCPCS, and ICD-10
- Working knowledge of WayStar and Availity
- Ability to adhere to UF and UF Health policy. Completion of required annual training including but not limited to HIPAA,FERPA, Red Flags, Handling SSN, Billing Compliance
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