One Stop Coordinator I

The University of Florida's Division of Enrollment Management is actively searching for a service-oriented individual to join our team as a OneStop Advisor. This unique role plays an important part in our collaborative effort between the offices of the University Registrar, Admissions, Student Financial Aid and Scholarships, and the University Bursar.

The OneStop Enrollment Services unit is a high-volume, fast-paced service area that delivers enrollment services and support to enrolled students across all levels. Our team provides centralized and integrated student-centric enrollment services through virtual, self-service, and in-person modalities, contributing to the simplification and enhancement of access to UF's comprehensive suite of enrollment services.

Key responsibilities include:

Student Services & Case Management

• Serve as the front line for admissions, registration, records, financial aid, scholarships, and billing via phone, in person, email, and Gator360.
• Clearly explain UF academic programs, systems, and applicable federal, state, and university rules and procedures.
• Handle high-volume routine requests, tracking and documenting all contacts in the case management system.
• Research issues across multiple student records systems; interpret policies and coordinate with core offices to resolve complex cases.

Team Support & Training

• Provide guidance and mentorship to OneStop student assistants, and second-tier support for complex cases they escalate.
• Coach and train student assistants on systems, policies, and service standards.
• Participate in ongoing training.

Other Duties

• Contribute to process improvements and special projects.
• Perform other duties as assigned by area leadership.

$43,888 annually

In addition, we offer the following exceptional benefits:

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)

Bachelor’s degree or an equivalent combination of education and experience.

• Experience working with financial aid, registrar, admissions, billing or other student enrollment or academic support services. 
• Knowledge of rules and regulations relating to student academic and enrollment processes, policies, procedures, and regulations.
• Excellent customer service skills. 
• Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations. 
• Excellent verbal and written communication skills.
• Ability to articulate and interpret information.
• Ability to work independently, exercise good judgment, and work with minimal supervision.
• Working knowledge of PeopleSoft, Gator360 and other student records systems also preferred.

Applicants must upload the following documents to be considered for the position:

1. Cover Letter
2. Resume
3. List of References

Applications must be submitted by 11:55p.m. (ET) of the posting end date.