| Job Description: |
UF Information Technology (UFIT) is currently seeking a professional level Help Desk Assistant Manager to join Academic Technology, a unit within UFIT.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.
The Help Desk Assistant Manager is responsible for overseeing the day to day operations of the Help Desk student workforce and assisting the Help Desk Manager as needed.
Some key responsibilities and characteristics of this position are:
- Oversight of student employees including onboarding, scheduling, and performance management
- Works closely with Help Desk Training and Quality Control to ensure student employees deliver high quality customer service
- Addressing customer service issues that are escalated and serving as a resource for other staff
- Collaborating with Help Desk and other UFIT staff to identify and implement improvements to IT services provided
- Works with the Help Desk Manager to provide support and oversight to full-time help desk staff as needed
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Exceptional Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
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