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Point of Service Operations- Greets patients and confirms appointments,
communicates with families the procedures and guidelines for referrals, answers
questions, collects insurance documentation, and driver’s license. Explains and
satisfies any necessary patient signature requirements.
Receives and directs telephone calls to the appropriate personnel. Calls patients
to confirm appointments and notifies clinical staff and service coordinators of
patient arrivals.
Prepare compliance reports of all scheduled appointments, no shows,
cancellations, and attended appointments to assist with statistical reports for the
Early Steps contract with CMS/DOH.
Record filing with Iron Mountain, chart filing, and creating charts for new clients.
Sorts and distributes mail
All other duties as assigned.
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