Clinical Service Rep II

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Point of Service Operations.  Greet patients and confirm appointments.  Identify and collect deductibles, co-payments, or deposits on services.  Provide registration forms, release forms, and other forms to patients for signature.  Explain and satisfy any necessary patient signature requirements.  Ensure proper insurance, discount, patient type codes, etc. are recorded (as appropriate).  Input patient demographic, insurance, and registration information into Axium, the patient accounting system.  On all patient visits, verify accuracy of demographic information and update the patient transaction records.

Confirm appointments 24 hours in advance; coordinate appointment book with residents, faculty, and patients; and coordinate laboratory of cases, patient appointments, and recall.  Initiate calls to schedule recall and recare appointments.

Customer Service.  Answers incoming calls from patients, dentists, and other dental care providers (internal and external), etc.  Respond to patient and dentist questions directly within scope of position.  Route calls to residents or faculty (when appropriate).

Arranged Care.  Schedule patient appointments and obtain prior dental records and studies (if appropriate).  Arrange for special needs when applicable.  Obtain initial patient insurance and demographic information.  Set up new patients in Axium.  Utilize a thorough knowledge of clinic policies and procedures.  Know policy for accepting patients into clinic.  Provide excellent customer service and inform perspective patients of procedures and eligibility requirements to become a clinic patient.

Fill in for other front office positions (as needed).

Enrollment and Authorization.  Gather and/or verify patient information, including demographics, insurance coverage, and financial status.  Obtain authorization for clinical care and procedures.  Enter all scheduling information into Axium system.

Research and work in conjunction with the College of Dentistry Business Office to resolve any insurance or patient transaction or financial account errors.

Complete daily, weekly, etc. reporting requirements.

$17.50 - $19.00/hr, commensurate with education/experience

Benefits:

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

- College degree

- Two years of appropriate dental office experience

- Knowledge of all phases of dental treatment
- Knowledge of clinic efficiency

- Bilingual (English and Spanish)

- Ability to set priorities
- Ability to plan, organize, and perform work assignments
- Ability to work with diverse individuals with language and communication barriers
- Ability to establish and maintain effective working relationships with others

- Attention to detail
- Practices time management
- Practices clinic efficiency

In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.