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Position Summary:
The Receptionist serves as a key member of the Human Resources Welcome Center team, acting as the first point of contact for visitors, employees, and students. This role is responsible for delivering excellent customer service by managing front desk operations, responding to inquiries, and ensuring visitors are efficiently directed to the appropriate HR resources.
Key Responsibilities:
• Operate and manage a multi-line telephone system, providing accurate and timely responses to inquiries
•Triage incoming calls and route them to the appropriate HR department or subject matter expert
• Greet visitors in a professional and welcoming manner and assist with the check-in process, including issuing temporary parking passes
• Provide clear instructions to visitors based on the purpose of their visit
• Assist walk-in visitors without appointments by identifying their needs and connecting them with the appropriate HR office
• Receive, sort, and distribute incoming mail daily to department leads and administrative contacts
• Notify appropriate departments of incoming packages and coordinate pickup
• Coordinate Welcome Center conference room requests, including scheduling, confirmations, and basic logistical support
• Maintain a clean, organized, and professional reception area
• Support large group meetings or training sessions by assisting with check-in, room setup, and preparation of materials, as needed
• Provide general administrative support to HR units as needed
Work Environment:
This position operates in a professional office setting with frequent in-person interaction. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role requires consistent attendance and the ability to remain at the front desk for extended periods.
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