Classification Title:

STAS - Receptionist

Job Description:

Position Summary:

The Student Assistant Receptionist serves as a key member of the Human Resources Welcome Center team, acting as the first point of contact for visitors, employees, and students. This role is responsible for delivering excellent customer service by managing front desk operations, responding to inquiries, and ensuring visitors are efficiently directed to the appropriate HR resources.

Key Responsibilities:

• Operate and manage a multi-line telephone system, providing accurate and timely responses to inquiries

•Triage incoming calls and route them to the appropriate HR department or subject matter expert

• Greet visitors in a professional and welcoming manner and assist with the check-in process, including issuing temporary parking passes

• Provide clear instructions to visitors based on the purpose of their visit

• Assist walk-in visitors without appointments by identifying their needs and connecting them with the appropriate HR office

• Receive, sort, and distribute incoming mail daily to department leads and administrative contacts

• Notify appropriate departments of incoming packages and coordinate pickup

• Coordinate Welcome Center conference room requests, including scheduling, confirmations, and basic logistical support

• Maintain a clean, organized, and professional reception area

• Support large group meetings or training sessions by assisting with check-in, room setup, and preparation of materials, as needed

• Provide general administrative support to HR units as needed

Work Environment:

This position operates in a professional office setting with frequent in-person interaction. We are seeking to hire two part-time Student Assistants, each working approximately 15-20 hours per week. Schedules will be coordinated Monday through Friday between 8:00 a.m. and 5:00 p.m. based on departmental needs and student availability. The role requires consistent attendance, strong customer service skills, and the ability to remain at the front desk for the duration of each shift.

Expected Salary:

$19.00 per hour

Minimum Requirements:

This position is open to all students who are eligible to work on campus and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

Preferred Qualifications:

• Familiarity with multi-line phone systems and visitor management processes

• Strong organizational skills and attention to detail

• Prior customer service or front desk experience

• Strong communication and interpersonal skills

• Ability to manage multiple tasks and prioritize in a fast-paced environment

• Basic proficiency with office technology and phone systems

Special Instructions to Applicants:

In order to be considered, please upload your cover letter, resume, and list of references.

Two positions will be filled from this requisition. 

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position has been reposted. Previous applicants are still under consideration and need not re-apply.

Health Assessment Required:

No