Serve as the front-line computer support for 50+ labs and research groups, five centers (CPET, SHARC, SNTC, CDC COE, CDC/NIOSH Ag Center), totaling 400+ customers, 350+ computers and 40+ mobile devices across 5 campus locations (Emerging Pathogens Institute main building, Aquatic Pathobiology Laboratory, Health Science Center Communicore,  Vet Med Academic Building, and Turlington Hall), 6 Florida counties (Alachua, Duval, Leon, Miami-Dade, Orange, and Palm Beach County) and globally in over 50 countries (e.g., Democratic Republic of Congo, Georgia, Haiti, Japan, Philippines, Vietnam, South Africa, Ukraine, etc.)  at the Emerging Pathogens Institute. Monitor the helpdesk system to ensure timely responses to customer requests. Assist customers with day-to-day computer operations and technical support. Document tasks and projects in the helpdesk and IT knowledgebase. Install and move new computer equipment, peripherals, and maintain existing systems, including conference room A/V equipment and printers.

Works with UFIT, UF Health, UF Telecom, and various external vendors to troubleshoot issues, implement new systems, and procure equipment. A good working relationship with these various University and external organizations is critical in ensuring timely responses to keep research moving forward.

Engages EPI and Lab staff to enhance workflows using the Microsoft 365 suite (including but not limited to Teams, PowerApps, and Power Automate). Coordinate and provide workshops, training and support for students, faculty, and staff, including new employees, usually in relation to specialized software or new employee orientations. Research software for end users; solve equipment and software problems through reading, self-study, and online activities.

Serve as the Department Contact for EPI for Asset Management. Perform surplus requests, annual scanning of inventory, decal requests, and off-site certification updates.

Management of all EPI VOIP phones and network ports.

Perform other duties as assigned.

• The ability to crawl under carrels and desks and lift up to 40 pounds is required.

• Knowledge of Microsoft Windows, Microsoft Office, Apple macOS, and other applications authorized for use on the network is preferred.

• Knowledge of computer hardware, software, peripherals, basic computer networking, and computer network security concepts. Additionally, this position requires the ability to learn on the job from various resources, communicate effectively both verbally and in writing with users and peers, and diagnose and resolve computer problems.

• Knowledge of systems management software and techniques including but not limited to: Systems Center Configuration Manager, Jamf Pro, Group Policy, Active Directory, Office 365 (including Teams, PowerApps, and Power Automate).

• Knowledge of automation and scripting technology (PowerShell and AppleScript as examples). General programming knowledge would satisfy this.

• Knowledge and experience managing and maintaining Rees Scientific freezer and lab monitoring hardware and software.

• Possess the ability to work independently, productively, and self-prioritize in a dynamic environment.