OPS Clerk (Behavioral Health Hub Assistant)

The Department of Psychiatry, College of Medicine, is seeking a full-time OPS Assistant position to work with the University of Florida Behavioral Health Hubs (BHH). This position will support both the Program Coordinator and the BHH Care Coordinators to obtain, input, and report patient and provider data.

• The candidate will support the Hub Care Coordinator(s) by assisting with outreach to providers and/or patients/families to obtain necessary documentation such as screeners/rating scales, Mental Health background forms, etc.
• Daily task completion and data entry into the Hubs’ REDCap database is required.
• Report compilation, as requested, to meet all submission deadlines to DOH and the subcontracted Program Evaluator, on a weekly, monthly, and quarterly basis.

Perform outreach calls every three months to obtain designated rating scales and input scores into the database(s).

• Assist with follow-ups to patients and providers to obtain Satisfaction Surveys and log scores.
• Produce data relevant to Quality Improvement Projects, as requested. This position may be performed remotely and/or on campus.

$15.00-$18.00/ Depending on Experience 

• A high school diploma and one year of appropriate office experience.
• Attention to detail with an ability to work under strict deadlines
• Strong Communication skills, written and verbal
• Can work well in a team environment with the ability to work independently

• Knowledge of REDCap, Excel, Word, and PowerPoint.
• Knowledge of EPIC, WordPress, and SharePoint web-based software.
• One year or more of customer service experience.

To be considered for this position, please include a cover letter, resume, and a list of professional references with your online application form.

This is an OPS temporary position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.