| Job Description: |
The University of Florida Lastinger Center for Learning’s mission is to improve the quality of teaching, learning, and childcare. We research, develop, and scale educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically, the Center targets kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency as critical milestones in children's educational trajectory that are predictive of success in school and life. The Center works at the nexus of research, practice, and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nation's elite public research universities, the Center operates as a dynamic, entrepreneurial workplace focused on executing UF's service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting, hiring, and retaining top talent by valuing a broad range of thought, skill, and experience. We believe in fostering environments where team members feel included, valued, and empowered to do their best work.
Systems Integration & Engineering
- Is responsible for ensuring the performance and reliability of multiple systems.
- May develop business continuity practices for LMS systems
- Provide engineering-level technical support for the Center’s learning management system (LMS) environment, with a focus on integration points, automation, complex configuration needs, and operational reliability.
- Support the implementation and maintenance of integrations between the Center’s learning systems and the broader technology ecosystem, including the student information system, LTI tools, course authoring tools, and data systems.
- Contribute to integration architecture decisions, including evaluation of middleware, point-to-point integration, vendor-supported connections, and off-the-shelf integration approaches.
- Coordinate with internal IT partners and external vendors to troubleshoot integrations, evaluate technical feasibility, and support implementation of learning technology systems.
Automation & Engineering Tooling
- Develop scripts, services, and automations to streamline course operations, content deployment, user provisioning, enrollment management, and routine administrative tasks.
- Build robust, well-instrumented automation that runs reliably in production environments, with appropriate logging, error handling, monitoring, documentation, and recovery.
- Identify opportunities to replace manual processes with automated workflows, prioritizing those with the highest impact on learner experience and team capacity.
- Support continuous improvement of technical workflows by identifying recurring system issues, proposing scalable solutions, and implementing sustainable fixes.
Reporting & Analytics Enablement
- Formulates and implements monitoring systems procedures and work plans.
- Configure and maintain LMS and system data exports, technical reports, and integration mechanisms that enable downstream analysis by data, program, product, and research teams.
- Partner with the data team to ensure clean, reliable learner engagement, progress, and outcome data flows from learning systems into reporting infrastructure.
- Support learning analytics integrations as needed to support program evaluation, continuous improvement, and strategic decision making.
Security, Privacy, and Responsible Data Use
- May perform basic data maintenance.
- Follow the UF, the Center, and applicable education data privacy and security requirements when supporting integrations, automations, authentication workflows, and data transfers.
- Apply appropriate access controls, credential management practices, and documentation standards when working with systems and data.
- Collaborate with relevant teams to support responsible data use and protect learner information.
Documentation & Knowledge Sharing
- Is responsible for the preparation and modification of technical and capacity documentation.
- Create and maintain clear documentation for system configurations, integrations, automations, data flows, troubleshooting steps, and recurring technical processes.
- Develop runbooks, checklists, and process guides that help team members operate systems reliably and onboard new staff efficiently.
- Translate technical concepts, system limitations, and troubleshooting findings for non-technical stakeholders.
- Contribute to technology planning, system improvement discussions, and cross-functional conversations about learning technology operations.
Other Duties as assigned
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| Preferred: |
- Bachelor’s degree in Computer Science, Information Systems, Educational Technology, or a closely related technical field.
- 5+ years of professional experience in systems administration, technical analysis, application support, systems integration, workflow automation, LMS support, or related technology work.
- Experience supporting enterprise systems, SaaS platforms, LMS, customer relationship management (CRM) system, student information systems (SIS), business applications, or other technology platforms
- Experience working with APIs, data imports/exports, system configuration, reporting tools, or workflow automation.
- Experience with scripting, reporting, or automation tools such as Python, JavaScript, SQL, Power Automate, or comparable tools.
- Strong troubleshooting skills with the ability to diagnose and resolve issues across systems, configurations, user workflows, integrations, and data flows.
- Ability to manage competing priorities, work independently on assigned tasks, and collaborate effectively with technical and non-technical staff.
- Strong documentation skills, including the ability to create technical notes, runbooks, process documentation, and user-facing explanations.
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-specialist audiences.
- Experience supporting or administering D2L Brightspace or another LMS.
- Experience with LMS APIs, such as D2L Valence, Canvas API, or comparable systems.
- Experience supporting integrations between an LMS with an SIS, CRM, or other enterprise systems.
- Familiarity with authentication, authorization, or interoperability standards such as SAML, OAuth, LTI, xAPI, or Caliper.
- Experience working with vendors, IT partners, or cross-functional implementation teams to support technology projects.
- Familiarity with education data privacy, secure data transfer, access control, or compliance requirements in educational or enterprise environments.
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