Administrative Assistant I

High school diploma or equivalent and one year of relevant experience or an equivalent combination of education and experience.

Serves as primary radio dispatcher for campus parking patrollers:

•Dispatch campus-wide parking complaints by radio or telephone to the appropriate personnel for resolution

•Maintain knowledge of all parking facilities and parking designations

•Address questions from parking patrollers related to their enforcement duties

•Coordinate the release of impounded vehicles with field personnel

•Facilitate resolutions for campus wide parking complaints

Provides back-end office support for enforcement:

•Maintain knowledge of UF rules and regulations pertaining to issuing of parking citations

• Distribute handwritten citation booklets for parking patrollers, UFPD and UF Health; manually enter handwritten citations returned after issuance and maintain these citations for records in accordance with UF guidelines

•Void citations as authorized by TAPS administrators and designated UFPD staff

•Support field and office staff in LPR management

•Maintain an accurate log of all radio transmissions and parking complaints

Researches customer accounts utilizing AIMS, DAVID, and other sources:

•Conduct appropriate research into customer accounts

•Use knowledge and research to determine whether vehicles should be impounded

•Contact the responsible party by telephone or email for any vehicle required to be relocated for various reasons

Responsible for impounds carried out by TAPS:

•Conduct the research

•Confirm the boot/tow has been executed

•Complete the process by entering the appropriate information into the system and notifying the customer via best available method

Liaise between enforcement and customer service:

•Responsible for keeping customer service representatives informed about upcoming parking events, lifts, or special situations to ensure all parties have the necessary operational knowledge throughout the day

Equipment maintenance:

•Assist the parking patrol supervisor in ensuring that all equipment is operational and properly maintained

Additional duties as assigned:

• Develop reports, handle special assignments and other related duties as assigned

• Provide backup and assistance to Event Coordinator as needed

Valid Florida driver’s license is Required

NORMAL WORK SCHEDULE:

• Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m

$19.00 to $20.00 Hourly based on experience

High school diploma or equivalent and one year of relevant experience or an equivalent combination of education and experience.

• Excellent communication skills, including the ability to handle multiple calls effectively

• Strong interpersonal skills with the ability to work effectively in a multicultural environment

• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook

• Strong organizational skills with attention to detail

• Experience with radio communications and Alpha codes

• Ability to read and quickly interpreting campus maps, both paper and online

Application must be submitted by 11:55 p.m. (ET) of the posting end date.