| Job Description: |
The Clinical Programs Coordinator I herein serves as the Streetlight Program Coordinator and assists the Program Director with administering the program- which includes volunteer supervision, maintenance of Streetlight REDcap database, and provision of patient care for adolescent and young adult patients in both inpatient and outpatient settings. The incumbent assists the Program Director with facilitation of volunteer selection, training, and daily briefing meetings. The incumbent maintains the program's social media, helps develop promotional materials, and assists with management of inventory related to patient care.
TEAM SUPPORT
- Assists Program Director with new volunteer orientation and provides ongoing education in palliative care, chronic and terminal illness, HIPAA compliance and best practices to provide psychosocial care ton the target population
- Assists Program Director to provide leadership and oversight for volunteer project teams (CF, Oncology, Sickle Cell, Autoimmune, Transplant, and Gaming and Online Team)
- Conducts briefing meetings (one hour each) with the volunteers that include a weekly education focus, announcements, psychosocial records, and facilitated patient care intervention discussion based on the progress of the patient
- Organizes and archives team education materials
- Coordinates volunteer graduation ceremony and other social events
- Assists the Program Director to provide bereavement support to volunteers
- Assists Program Director to coordinate external supportive services for volunteers in maintaining selfcare
- Creates volunteer organizational tools including record keeping databases, polls, surveys, and sign ups
PATIENT SUPPORT
- Provides psychosocial support to adolescent and young adult patients via inpatient and outpatient visits, personalized projects, Teen Lounge, special events, and communication and programming through the Streetlight Discord
- Provides end-of-life support including creation of legacy projects
ADMINISTRATION
- Provides support to Streetlight Project Teams (CF, Oncology, Transplant, and Sickle Cell, Autoimmune and Gaming and Online),
- Records volunteer attendance
- Assists the Program Director in the following
- Recruiting, screening, interviewing and orientation of new team members;
- Reviewing EPIC charts for Streetlight patient
- Recording daily patient referrals from medical staff and consolidating information into task-lists for volunteers;
- Managing Streetlight encrypted SharePoint site featuring weekly team educational readings, announcements, and educational web links
- Managing Streetlight Volunteer and Patient REDCap Database
- Maintaining inventory of program supplies
- Facilitating communication and collaboration with interdisciplinary team members to best meet the needs of patients enrolled in Streetlight.
PROGRAM PROMOTION AND EXPORTATION
- Creates and designs social media content for Streetlight events and outreach
- Assists with creation of promotional materials of the Streetlight program including brochures, pamphlets, and other digital and printed materials
- Manages the Streetlight website, Instagram, and Facebook page, ensuring all quality and privacy standards are met
- Initiates and facilitates community relations to support Streetlight activities (e.g., in-kind gifts, food provided for events, printing services and discounts, etc.)
- Assists with program research projects as needed
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| Preferred Qualifications |
EDUCATION, TRAINING, & EXPERIENCE
- Bachelor’s Degree from an accredited institution and at least two years of professional experience with
youth, patient care with recommended experience with hospice, palliative care, and/or end-of-life support
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Continuing education either through a master’s program in a health care/palliative care related field
SKILLS
- Communication and organization
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