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Under the direction of the UF CARES Administrator, the Manager of Medical Case Management Services plans, directs, coordinates and administers the Medical Case Management Program at UF CARES. This position is responsible for facilitation of Ryan White inpatient and outpatient case management and social services including supervision and allocation of staff and resources to ensure that care and services are delivered in a
timely, effective and efficient manner. Requires regular communications with local HIV/AIDS service organizations and other partner agencies. Must possess knowledge of Ryan White state and federal guidelines to ensure services provided are in accordance with required regulations.
Assigns newly enrolled clients to case managers in a manner that will balance the workload of the care services staff members while also ensuring that all clients receive the level of support and attention they need.
Monitors client-related record keeping and case notes for accuracy, completeness and compliance with relevant patient/client privacy standards. Establishes and maintains productive collaboration and strategic affiliations with providers of health and social services in Jacksonville TGA to ensure that clients have effective access to health care, housing, mental health services, substance abuse treatment and other relevant services.
Takes steps to ensure compliance with requirements imposed by funding sources including accurate record keeping and timely reporting. Participates in activities to educate the community, especially local health and
social services organizations and including health fairs and other events on HIV/AIDS and about the role and services of UF CARES.
Oversees and/or directs employee management activities within UF CARES Medical Case Management program staff including interviewing, hiring, training, counseling, and disciplinary actions. Routinely conducts staff meetings to discuss operations, staff issues and customer satisfaction; reviews new policies and procedures and shares general information. Participates in various organizational management meetings and committees:
Ryan White Committees, Clinical Effectiveness Group (CQI), HIV classes, Leadership Development Institute, Director’s meetings and ensuring the services for PAC Waiver.
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