| Job Description: |
Payment Card and E-Commerce Operations
Serve as a subject matter expert for university payment card, e-commerce, and enterprise payment systems. Support the administration, configuration, and ongoing management of enterprise payment solutions used by university departments. Assist stakeholders with implementing and maintaining payment services, analyze operational issues, and coordinate with internal and external partners to identify and implement solutions. Monitor business processes and system activity, recommend operational improvements, and serve as a functional resource for enterprise payment applications. Coordinate with technical teams and service providers to resolve issues, support enhancements, and improve business processes.
Compliance and Risk Management
Support compliance activities related to payment processing and financial operations. Maintain required documentation, monitor vendor compliance requirements, and assist with reviews of business processes, controls, and operational practices. Collaborate with stakeholders to identify and address risks, strengthen internal controls, and support policy, procedure, and training initiatives related to payment operations.
Banking and Merchant Services Support
Provide support for banking and merchant services operations as needed to maintain consistent service levels. Assist with financial transactions, reconciliations, reporting, and related activities. Support departmental initiatives focused on operational effectiveness, customer service, and continuous process improvement.
Customer Support and Training
Provide guidance and support to university departments regarding payment-related questions, business processes, and system usage. Contribute to the development of training materials, user documentation, communication resources, and educational outreach designed to support university stakeholders.
Collaboration and Process Improvement
Work collaboratively with university departments, technical teams, financial professionals, vendors, and service providers to support enterprise payment operations. Analyze information, identify opportunities for improvement, and contribute to projects that enhance the efficiency, effectiveness, and security of university business processes.
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