| Classification Title: |
Academic Program Specialist II
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| Classification Minimum Requirements: |
Bachelor's degree and three years of relevant experience; or an equivalent combination of education and experience.
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| Job Description: |
This position will serve as an Academic Program Specialist II and is primarily responsible for the registration and administrative functions in the College of Pharmacy’s Distance Education Support Services (DESS) office, under the supervision of the Assistant Director of Academic Support Services. The incumbent in this position performs a wide range of administrative responsibilities in support of the online graduate programs, and as such, must present a professional demeanor and attitude, maintain a high level of confidentiality related to sensitive issues, initiate problem-solving techniques, provide excellent and helpful customer service, and exercise independent and prudent judgment when completing the tasks and responsibilities associated with his/her duties. Key duties include coordinating course development for the online programs, registration for all students, registration related tasks, administrative functions like reporting and drop requests, transfer of credit requests, and various other administrative tasks in relation to the function of the DESS team. Position is part of the COP Office of Life Long Learning.
Registrations for the Online Graduate Programs:
Oversees the processing of all registrations for the online programs at the College of Pharmacy. Serves as the primary point of contact for active students and as the liaison with the Registrar’s office post matriculation, including resolution of any enrollment issues. Maintains accurate and up-to-date student records in the SalesForce system, mirroring the Student Information Systems in Campus Solutions. Communicates with students in the resolution of any student record or registration issues. Independently troubleshoots and resolves non-routine registration issues in accordance with College and University policies. Responsible for all drop and Student Initiated Drop/Add requests in One.UF; must monitor departmental and university deadlines in conjunction with these tasks. Additionally, responsible for all retroactive schedule adjustments, in collaboration with the DESS Assistant Director of Academic Support Services.
Course Scheduling Processes:
Manages all course scheduling processes, in collaboration with the DESS Assistant Director, for all online programs in the College of Pharmacy. Coordinates with the program coordinators or directors to ensure accurate course information is requested for current and future term offerings. This position will be responsible for requests in the Maintain Schedule of Courses screen in the Student Services Center, overseeing the planning and execution of the Schedule of Courses in the university system and for monitoring University deadlines for course scheduling, which is broken up into three phases for all term: section activation, AD Astra scheduling, and publication of courses.
Administrative Processing for the DESS Team:
Responsible for the transfer of credit process, including reporting, generation of requests, and communication with appropriate university offices, department coordinators/directors, and students. Will work to identify any errors in university records of matriculated students, to ensure no issues on a student’s record. Work in collaboration with the Assistant Director of Academic Support Services to maintain SalesForce Dashboards and other university record systems for the review of program directors. Additionally, will coordinate with the Assistant Director of Academic Support Services to request website updates and set DESS deadlines in accordance with department and university guidelines. Will serve as a back-up to the Assistant Director of Academic Support services for training of new DESS staff.
Coordination of Upcoming Application Cycle Preparation and Review:
Will assist in conducting comprehensive review of application for future term applicants. Includes communication with applicants, offering guidance on missing and/or required documents. Actively monitors the progress of applicants in future application cycles.
Special Projects and Events:
Other duties as needed means that the employee may be asked to perform additional tasks or responsibilities as required by their supervisor, the manager of academic support services, or the leadership team to ensure the smooth operation of the program or unit. These other duties can vary and may not be explicitly listed in the job description.
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| Expected Salary: |
$59,000-$65,000.
Employment Benefits include:
- Health Insurance: UF participates in state- and university-sponsored benefits programs for individuals, families and domestic partners, and offers voluntary insurance that includes vision, dental, long-term disability and more.
- Retirement Options: Attractive options include Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan.
- Leave: UF Faculty and Staff enjoy a generous paid leave plan as well as access to a sick-leave pool, maternity/paternity leave, and leave payouts.
To learn more visit: hr.ufl.edu/benefits
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| Required Qualifications: |
Bachelor's degree and three years of relevant experience; or an equivalent combination of education and experience.
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| Preferred: |
- Previous admissions, academic advising, or similarly related higher education experience.
Excellent written and verbal communication skills. Comfortable speaking to large groups and interacting with students and other members of the community.
- Demonstrates critical thinking and problem-solving skills, works proactively, and takes ownership of responsibilities and/or problems.
- Ability to work independently, manage and prioritize multiple responsibilities, and consistently meet deadlines.
- Conveys a professional demeanor and positive attitude, practices excellent customer service, and works well in a team environment. Ability to establish and maintain effective working relationships with faculty, administrative staff, and other campus departments.
- Experience with the various UF systems, such as Slate, SalesForce, Enterprise, Compass, SIS, GIMS, myUFL. Strong computer and Microsoft Office skills.
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| Special Instructions to Applicants: |
To be considered, you must upload your cover letter, resume, and list of three professional references.
This is a time-limited position.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
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| Health Assessment Required: |
No |