The Pepperdine University Counseling Center is a confidential space where students can receive support around a variety of mental health concerns ranging widely in focus and severity. The Office Manager supervises administrative support in the Counseling Center. They are also responsible for the coordination and timely delivery of administrative tasks that undergird a smooth delivery of services. The Office Manager provides direct assistance to the Counseling Center Director, and serves as a project supervisor for the Director's desk. The Office Manager works alongside the Counseling Center Administrative Assistant(s) to create a warm and welcoming environment at the Center. They offer excellent customer service and sustain a harmonious ambiance for all who enter. As a staff member in Student Affairs who works closely with students, this person serves as a Christian role model.
By facilitating students' mental health care, this position helps strengthen students so that they are able to make the most of their Pepperdine education, and lead a life of purpose, service, and leadership.

Duties

• Responds to clients' phone, email, and in-person requests for appointments; manages appointment calendar for all clinicians; creates and maintains confidential files for all clients.
• Supports the Counseling Center Director in the management and completion of external requests and deliverables.
• Handles meeting logistics, assists in creating and maintaining data sets, handles general office filing, copying, faxing, mail, and correspondence.
• Accurately maintains the Counseling Center Director's daily calendar.
• Supervises all Counseling Center administrative support staff.
• Coordinates other client-related daily office functions, including the management of office supplies; maintains a professional and comfortable office environment.
• Refers inquirers to appropriate resources within the Counseling Center, other Pepperdine departments, and community providers; Responds to a variety of situations, requests, and crises, securing the help of counselors when needed; Independently answers standard questions regarding services and policies such as services offered, eligibility requirements, intake procedures, and confidentiality.
• Performs other duties as assigned.
• Serves on the Residential Emergency Response Team, where members facilitate services and safety for students on campus during major emergencies.
• Upholds University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree. Three or more years as an Administrative Assistant. Excellent critical thinking. Ability to establish and maintain cooperative working relationships with (Counseling Center and University) staff and Pepperdine faculty. Ability to work under pressure. Ability to manage frequent interruptions and distractions while maintaining professional composure. Facility for organizing and prioritizing multiple and changing tasks to ensure timely deliverables. Ability to maintain a smooth process flow for students, clinicians, and other constituents. Excellent written and verbal communication. Appropriate handling of sensitive matters while maintaining confidentiality and privacy. Skillful utilization of resources. Genuine commitment to being punctual and maintaining a satisfactory attendance record. Willingness to learn new systems and software.

Preferred: Experience in a mental health or medical environment, where providers and clients interface, and transactions contain confidential content. Willingness to ask for assistance from other staff. Expertise with G Suite (Mail, Calendar, Drive, Documents). Skilled with Microsoft Office suite (Word, Excel, Powerpoint); PeopleSoft; Titanium.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $26.10 - $29.00 per hour

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.