The Engagement Coordinator is responsible for the success of the department through strategic engagements on behalf of the department. Engagements include on-campus events and programming, campus outreach to different populations and departments, website upkeep, social media presence, and maintenance of the overall representation of HRL to current and prospective students and families. Accordingly, they help to develop a positive relationship with university and external constituents on behalf of the department.

As a staff member in Student Affairs who works closely with students, this person serves as a Christian role model to students.

Duties

• Responsible for HRL events: planning, purchasing, setting up, cleaning up, etc. Expected to recruit staff to assist in events as needed. This includes participation in Office of Admissions, Orientation events, and similar events.
• Responsible for the general first impression of the office environment, website look, housing portal, social media accounts, marketing efforts including physical materials, official Residence Life posters, parent program newsletters, and marketing events. Works closely with the Communications Coordinator to ensure all outreach and communication to students are consistent.
• Provides support to the front desk in response to students and parents inquiring about billings, meal plans, room assignments, room changes, covering front desk phone calls, etc. Helps settle disputes and complaints, de-escalate conflict situations.
• Supervises student worker(s) specifically with social media, marketing and programming. Additionally, is responsible for the development of student worker(s) skills and abilities.
• Conducts outreach and engagement with campus partners to support different populations including prospective students, new students, parents, graduate students, etc.
• Ensures timeliness of items edited on the website including housing terms and conditions. Keeps a departmental calendar that projects dates and deadlines a minimum of two years out.
• Maintains records and confidential information for the housing office.
• Advises Director of Housing Operations on themes surrounding student and parent feedback. Makes recommendations for policy change or exceptions.
• Performs other duties as assigned.
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Bachelor's Degree.
• Strong organizational skills and 1-3 years of previous administrative leadership and programming experience in an office setting.
• Exceptional writing and verbal communication skills.
• Ability to manage complex problems and multi-task. Execute programs and events through to completion.
• Basic understanding of Microsoft Office, Word, Excel, PowerPoint, and the Google Suite. Experience maintaining website language. Graphic design experience.

Preferred:

• 2-3 years of university housing office experience.
• Marketing and graphic design experience.
• General knowledge of university housing processes Public speaking, prior student worker supervision.
• Experience with StarRez, 25Live, Modern Campus CMS, Marq.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $24.53 - $27.25 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.