This position manages all Pepperdine College of Health Science (PCHS) student accounts by processing payments, resolving inquiries, and collaborating with university departments to ensure accurate account posting and crediting in compliance with university policies and federal regulations. The role is fully in-person and delivers exceptional customer service, providing clear, accurate guidance and seamlessly directing families to appropriate resources to support them through their financial responsibilities and is required to be fully in-person.

Duties

• Email, Telephone Management & Account Auditing: Manage high-volume email and phone inquiries to resolve billing questions, while conducting comprehensive term audits to verify charge accuracy, monitor service indicators, evaluate refund eligibility, and process account adjustments. 
• Complex Problem Resolution: Investigate and resolve account discrepancies by analyzing transaction histories, internal documentation, and system reports, collaborating with relevant departments as needed. 
• Student & Parent Advisory Support: Deliver prompt, professional assistance via phone, email, and in person, communicating university policies, addressing inquiries, and directing families to appropriate campus resources.
• Fee Posting & Reversals: Partner with campus departments including Public Safety, Student Health Center, and Housing & Residence Life to accurately process, adjust, or reverse specialized fees and charges. 
• Payment Administration & Billing: Establish term-based payment plans for active and former students, issue third-party invoices to sponsoring agencies, and process incoming payments. 
• Refund Processing: Collaborate daily with PCHS Financial Assistance and Athletics to determine refund eligibility for financial aid overages, auditing credit balances to ensure accurate disbursement. 
• Collections & Balance Recovery: Evaluate non-enrolled student accounts for balance validity, perform final adjustments, and issue collection notices prior to transferring delinquent accounts to external agencies.
• Perform other duties as assigned. 
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• Associate degree or higher.
• Exceptional written and verbal communication skills.
• Strong organizational abilities, and a proven track record of prioritizing tasks in a fast-paced environment.
• Detail-oriented problem solving abilities, thriving both independently and within a collaborative team environment.
• Proficiency in Microsoft Office (Word, Excel) and Google Workspace.

Preferred:

• Bachelor's degree.
• Two or more years of general office or customer service experience in a higher education setting.
• Proficiency with standard office equipment, including computer keyboards, calculators, printers, copiers, fax machines, and multiline phone systems.
• Familiarity with PeopleSoft.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $25.00 - $26.00 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.