The Account Resolution Counselor's primary responsibilities are to collect funds related to delinquent student loans and student receivables, deliver professional customer service to student borrowers and alumni, advise and assist regarding financial options following the University policies and federal regulations, and review and process deferment and forbearance requests.
Duties
- Communicate with student borrowers, alumni, collection agencies, and credit reporting agencies regarding loans, student accounts, and repayment schedules.
- Verify promissory notes.
- Prepare repayment schedules.
- Process deferment applications, assignment of loans, and wage garnishments; reconcile documents to make sure all loans are properly reported and separated.
- Review exit interviews.
- Attend webinars and workshops.
- Perform other duties assigned.
- Uphold University mission through work performed.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Skills and Qualifications
Required: High school diploma; two years customer service accounts receivable/or collections experience. Strong analytical and good communication skills including excellent oral and written communication skills. Proficient in Word, PC computer skills, and basic mathematical and accounting skills. Ability to obtain knowledge of current laws relating to bankruptcy as it affects student debt. Knowledge of University policy and procedures, and maintenance of security and confidentiality of student’s records. Ability to learn and adapt quickly in a continuously changing environment. Ability to be self-motivated, analytical, and a team player. Ability to use mature judgment. Ability to deliver courteous service and promote good will through conscientious observance of customer service principles and standards.
Preferred: AA Degree, classes in business and accounting.
Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.
Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.
This is a Regular, Nonexempt, 40 hour per week position.
Expected Pay Range: $24.06 - $26.74 per hour
The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.
Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.