The position supports the academic progress, retention, and successful program completion of students enrolled in the part-time and online programs offered at Pepperdine Graziadio Business School. The role also assists in the planning, design, implementation, and evaluation of program advisement protocols and initiatives that enhance the value and effectiveness of services provided by the Program Office. The incumbent will be based at the West LA campus and may be required to travel to other graduate campus locations on occasion.

Duties

• Maintain an advisement caseload of students enrolled in various part-time and online programs designed for working professional students at the Graziadio School. Provide guidance on academic requirements, procedures, policies and deadlines.
• Serve as primary student contact point for designated graduate campus(es) on academic and administrative matters, including new student enrollment, program advisement, course scheduling and registration, and special petitions; make interdepartmental referrals when appropriate. 
• Regularly monitor and update student academic status through the use of University student record databases and document management tools.
• In collaboration with the Program Office, develop and implement activities at designated campus(es) to promote engagement, affiliation, and community-building among PGBS students, faculty, and staff.
• Maintain ongoing communication and collaboration with the Offices of Recruitment and Admission to facilitate the matriculation process for newly-admitted students. Document communication/interactions with students and provide updates as requested.
• Assist in the investigation and resolution of student issues by obtaining information from relevant parties, retrieving academic records, documenting pertinent communication, and engaging key stakeholders.
• Assist in the planning, design, and execution of departments/school events (e.g. Resource Fairs, New Student Orientation, etc). 
• Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree; familiarity with college/university environment; knowledge of basic counseling/helping techniques and their application to educational settings. Prior experience (2 or more years) as an academic advisor/counselor or a similar role, serving student populations from diverse backgrounds. Strong interpersonal skills and service orientation. High capacity for collaborating in a team environment. Possess strategies for conflict de-escalation and resolution. Ability to quickly and accurately assess situations and communicate them clearly to others. Flexibility in work schedule, which may include some evening/weekend hours. Competency with standard business equipment and softwares (Microsoft Office products, Google-based tools); comfort using modern communication technology, including tele- and web-conferencing softwares.

Preferred: Master's degree in Education, Counseling, Human Development or other related areas. Experience working with non-traditional students (specifically working adults) pursuing professional degrees; experience creating and providing academic support resources. Knowledge of principles and practices related to academic program operations; understanding of the cross-departmental interdependencies within an academic environment. Ability to quickly assimilate new software and commercial databases appropriate to the part-time portal and websites; familiarity with the context of business and management education. Experience with student information systems, such as PeopleSoft.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $24.22 - $26.92 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.