Reporting to the West Los Angeles (WLA) Campus Librarian, the Public Services Assistant oversees daytime library operations at the WLA Campus Library and provides support to libraries on other Pepperdine campuses as needed. The Public Services Assistant performs a variety of duties to assist Pepperdine students, faculty, and staff, which include: checking out library materials, navigating the library catalog, helping patrons to print documents, and answering basic reference questions in person and via the library’s chat reference service; adding digital sources to the library’s eReserves platform for both online and in-person WLA classes; serving as the libraries’ designated copyright coordinator; supporting Interlibrary Loan processing; and designing engaging displays of WLA Library’s collections.

This position supports the University’s mission and strategic plan of promoting academic excellence and Christian values by providing outstanding customer service and assisting students, staff, and faculty at the West Los Angeles Campus Library.

Duties

• Oversee daytime library operations and manage circulation activities, including check-out and check-in procedures, print and electronic reserves, navigating and assisting patrons with the library catalog, document delivery, shelving books, and other patron-initiated borrowing. Answer basic reference questions in person and via the library's chat reference service, and refer more complex questions to librarians. Open and close the library.
• Hire and supervise student employees, including creating and maintaining student work schedules, keeping an accurate account of timecards, and evaluating performance.
• Upload assigned readings to the library's e-reserves platform.
• Support Interlibrary Loan processing.
• Assist librarian with various projects such as collection development, designing displays, and other related tasks.
• Assist patrons with podcasting, one-button studio, printers, and other equipment. Assist librarians with book orders and word processing.
• Serve as the libraries' designated copyright coordinator.
• Answer phone and in-person inquiries regarding library holdings, hours, and services, and provide referrals to librarians or other departments as needed.
• Participate in the activities of the Graduate Campus Libraries committee, including attending meetings and collaborating on initiatives addressing the needs of graduate students and faculty.
• Perform other duties as assigned.
• Uphold University mission and Libraries' core values through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required:

• High school diploma or equivalent.
• Prior customer service experience.
• An appreciation for and commitment to the university’s Christian mission and a desire to contribute to that mission.
• Demonstrated sound judgment and emotional intelligence.
• Strong verbal and written communication skills.
• Willingness to learn; strong customer service skills; attention to detail.
• Proficiency with Google Workspace, Microsoft Office, and Zoom.

Preferred:

• Bachelor's degree.
• Prior library experience.
• Interest in education, psychology, and/or research.
• Familiarity with library platforms, including WorldCat, SpringShare, and/or Tipasa.

This is a Regular, Nonexempt, 40 hour per week position.

Expected Pay Range: $21.63 - $24.03 per hour 

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law. Pepperdine is committed to providing a work environment free from all forms of unlawful discrimination and harassment. Engaging in unlawful discrimination or harassment will result in appropriate disciplinary action, up to and including dismissal from the University.

Pepperdine is religiously affiliated with the Churches of Christ. It is the purpose of Pepperdine to pursue the very highest employment and academic standards within a context that celebrates and extends the spiritual and ethical ideals of the Christian faith. While students, faculty, and staff represent many religious backgrounds, Pepperdine is permitted under applicable law and reserves the right to seek, hire, and promote persons who support the goals and mission of the institution, including the right to prefer co-religionists who support Pepperdine's Christian mission.

Qualified individuals should be able to show respect for workplace differences, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. The University conducts such screenings in compliance with applicable laws and with the objectives of evaluating risk and supporting a safe environment for students, faculty, staff, and guests; safeguarding key University assets including people, property, information, and the University’s reputation; and providing comprehensive job-related information to University leaders to enable them to make prudent hiring decisions. Individuals will be required to disclose any criminal convictions on a designated form after receiving a conditional offer of employment; failure to disclose accurate information may result in withdrawal of the offer or termination of employment. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws, including the Los Angeles County Fair Chance Ordinance.