As a part of our Claims team, your role is central to Youi’s reputation and relationships. You play a crucial part in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.

About the role

• Onsite and full time, working Monday to Friday at our Ann Street office
• No experience required as full paid training provided
• Manage your own portfolio of claims
• Processing claims, from start to finish
• Problem solving to reach outcomes that work for both our clients and Youi
• Be the direct point of contact for customers, service providers and assessors to ensure the smooth processing of each claim

 About you

• Familiarity with case or portfolio management is highly regarded
• Exceptional attention to detail, with experience in administration a bonus
• Great communication skills to effectively present and articulate information
• Skilled at multitasking and thrives in a busy environment
• Strong problem-solving skills and sound decision-making capabilities
• Completed Youi's 6-month probation period

Don't tick every box? No worries!

We understand that many skills are transferable, so even if you don't tick all the boxes, you may be just what we’re looking for. Apply now to expand your skillset and increase your career opportunities or reach out to Kayla Davis for more information about this role.