Purpose of the role 

This role is a 12-month fixed term contract. This role manages the daily operations of the Campaign Delivery Team, overseeing the end-to-end creative and production process to ensure Youi’s communication campaigns are delivered on time and within budget.

Key priorities 

• Manage the end-to-end creative and production process for Youi’s internal shopfront and campaign projects.
• Oversee day-to-day operations of the Campaign Delivery team, including project tracking, WIPs, meeting minutes, and general support.
• Ensure smooth production workflows across channels, meeting deadlines and quality standards.
• Traffic and allocate resources for incoming projects via the project management tool.
• Plan, brief, and manage project delivery timelines, ensuring clear stakeholder communication.
• Maintain and update project management systems with accurate status, feedback, and documentation.
• Facilitate internal meetings, defining agendas, capturing actions, and following up on next steps.
• Support ad-hoc projects and contribute to process improvements and tool enhancements.
• Build strong stakeholder relationships and manage both internal and external collaboration effectively.
• Uphold compliance, manage risks, and ensure legal requirements are met across all projects.

About you 
Experience & Knowledge:

• Degree or TAFE qualification in a relevant field, with experience in project management or production. (Desirable)
• Strong understanding of creative production and project management processes.
• Experience delivering marketing communications across multiple media channels.
• Skilled in managing multiple projects, prioritising tasks, and meeting tight deadlines.
• Confident in stakeholder engagement and leading discussions or meetings.
• Collaborative, open to feedback, and comfortable working within a feedback-driven culture.
• Proficient in Microsoft Office suite; experience with tools like Wrike, Monday.com or ClickUp is a plus.
• Detail-oriented with strong problem-solving skills and adaptability.
• Eager to learn, with a proactive, can-do attitude and a passion for creativity.
• Professional, accountable, and aligned with Youi’s values and in-house agency vision.

Ways of working 

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.

Head Quarters, Sippy Downs, Sunshine Coast:
Our beautiful Sunshine Coast office offers free onsite parking, is close to public transport (bus), and is conveniently located near shops. Plus, our HQ comes with multiple perks—read more below!

Why Youi?

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
• Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
• Career Growth – Career progression and paid study leave.

As a Circle Back Initiative member, we commit to respond to every application.

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *