Purpose of the role  

Provide leadership in managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes. 
18 Month Fixed Term contract.

Key priorities  

• Lead and support a team to meet service and performance targets. 
• Monitor and report on claims service delivery weekly. 
• Ensure operational controls meet regulatory compliance. 
• Build strong relationships with internal and external stakeholders, leveraging deep understanding of the role. 
• Proactively manage risk and support continuous improvement. 
• Follow all WHS policies, reporting hazards and ensuring a safe work environment. 
• Promote a strong risk culture across the team and business. 

About you  
Experience & Knowledge:  

• Degree in business, insurance or a related field (preferred, not essential). 
• 5+ years’ experience leading teams in a complex service environment. 
• Proven background in managing insurance claims. 
• Skilled in leading remote, high-performing teams and managing performance. 
• Strong conflict resolution and client management skills. 
• Excellent knowledge of property claims legislation and regulations. 
• Understanding of general insurance and broker environments. 
• Awareness of industry trends and innovations in claims service. 
• Commercial thinker with strong planning and problem-solving skills. 

Ways of working  

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays. This role can be based at any three of our locations.  

Head Quarters, Sippy Downs, Sunshine Coast:  
Our beautiful Sunshine Coast office offers free onsite parking, is close to public transport (bus), and is conveniently located near shops. Plus, our HQ comes with multiple perks—read more below! 
Fortitude Valley office:  
Conveniently located at the corner of James St and Ann St, our Fortitude Valley office is just a short walk from the train station and well-connected by bus. It’s also near some of Brisbane’s best restaurants, bars, and shops! 
Sydney office:  
Located in the heart of Sydney’s CBD, our office offers multiple commuting options, including bus, and trains.  

Why Youi? 

At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us! 

• Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services. 
• Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés. 
• Financial Perks – 15% insurance discount, retail deals, free footy tickets, and financial wellbeing & health insurance consults. 
• Growth & Recognition – Career progression, paid study leave, and an award-winning reward & recognition program. 

As a Circle Back Initiative member, we commit to respond to every application. 

* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *