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Operations Project Support

Apply now Job no: 837754
Contract type: Secondment
Location: National
Categories: Central Operations, Project / Change Management

Operations Project Support

 

Join our team to drive Everyday Efficiency by supporting operations project trials and implementations. You'll play a key role in ensuring successful project outcomes by providing hands-on trial support, assisting with site and regional deployments, and offering valuable operational insights to the project team. If you're proactive, detail-oriented, and experienced in operational support, we want to hear from you!

 

Grade: A15

Location: Field based (South) -  Overnight stays

Secondment - 3 months

 

What you will be doing:

  • Pilot Support: Observe pilots and assist with design, readiness planning, communication, and delivery.
  • Project Assistance: Support the project team with Post-Completion Reviews (PCR) and wider deployment efforts.
  • Business Change: Engage teams to adopt new ways of working.
  • Communication & Training Contribute to the development of communications, training materials, updated SOPs, implementation plans, and content.
  • Change Management: Provide ongoing support to ensure the successful embedding of changes.

 

What we need from you:

 

  • Experience within the Premier Inn business.
  • Familiar with operational teams and their dynamics.
  • Skilled in training and coaching others.
  • Willingness to work in the field with some overnight stays.
  • Proven ability to meet deadlines consistently.
  • Understanding of how people navigate and accept change.
  • Deep understanding of our operating model, brand standards, and service styles.
  • Skilled at engaging managers and team members, using a variety of communication techniques.
  • Experienced in overcoming operational challenges when embedding new processes, with the ability to challenge and support effectively.
  • Ability to identify individuals/sites who require additional support and provide effective feedback and follow up
  • Flexible and adaptable; able to work in ambiguous situations
  • Ability to work independent and as part of a team
  • IT literate

Why you should join us:

 

  • Sharesave scheme
  • BUPA available
  • Up to 10% Annual bonus
  • Pensions Scheme

Whitbread is an inclusive employer, strongly believing that everyone is unique and there should be no limits to ambition. We welcome your application whatever your background or situation. We are open to flexible working and, where possible, will try to support this.

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