Job Opportunities

The Kenyon College Bookstore seeks an energetic and outgoing full-time, benefits-eligible Customer Service and Sales Associate. This position alerts the Operational Manager of any customer concerns and presents opportunities for improving sales and services. This position provides assistance to trainees and new hires when the Manager or Supervisor is not available.The hourly rate of pay is $12.42.

Responsibilities include (but are not limited to) the following:

• Offer friendly greetings to customers.
• Seek a positive outcome for every customer interaction.
• Assist customers in researching, identifying and locating requested items.
• Handle customer transactions with cash, credit cards, campus debit cards, gift cards and departmental charges.
• Responsible for drawer counts at the beginning and end of the shift.
• Scoop ice cream for customers and restocks food service area as well as supplies at service counters.
• Prepare coffee service area, food prep counters and ice cream cooler.
• Forward customer requests for new items to the appropriate buyer.
• Serve as campus information resource, answering questions about the College and the surrounding area. 
• Offer directions, recommendations and weather updates. 
• Learn about the new merchandise and annual physical inventory. 
• Alert the Operational Manager of discrepancies or other mistakes in inventory. 
• Assist trainees and new hires when the Operational Manager or Supervisor is not available. 
• Perform duties on daily checklists (opening and closing duties and items needing attention during open hours.) 
• Review staff journals at the beginning of each shift and reviews pages upon return to work after time-off.
• Use good judgement to identify difficult customer situations and contact the Operational Manager or Manager on Duty for support in handling. 
• Attend and actively participate in staff meetings. 
• Handle additional tasks as requested by the Operational Manager or General Manager.

Work hours will vary depending on client requests and the volume of events on campus at any given time.  Flexibility as well as the ability to see projects through to completion are vital assets. This is a full-time benefits eligible position with hours scheduled for days, evenings, late evenings, and weekends.  Open availability is preferred.

Kenyon offers excellent benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the Great Lakes Colleges Association, children of employees are eligible for 90% tuition waivers at nineteen other of the nation's finest liberal arts colleges. 

We also offer health, dental and vision insurance, TIAA retirement, and many other benefits, including provisions for a spouse, families, and domestic partners. Details about benefits as well as conditions of employment are described more fully in our Staff Handbook. 

Kenyon College is an equal opportunity employer and applications from members of all underrepresented groups are encouraged. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to supporting diversity, equity and inclusion. Please visit our Diversity at Kenyon website.