Kenyon College is seeking applications for a Service Point Coordinator (SPC) in the Information Technology department. This is a full-time, permanent, benefit-eligible position.
About Us: Join our Team!
Kenyon College, one of the nation’s finest liberal arts colleges, is a small school where academic excellence and a strong sense of community go hand in hand. Kenyon’s beautiful hilltop campus is located in Gambier, OH, 45 miles northeast of Columbus, OH. Kenyon enrolls 1800 undergraduate students, all of whom live on campus the entire time they are students at Kenyon.
The Information Technology (IT) department is an inclusive group committed to ensuring all students, faculty, staff, alumni, and other campus partners have a safe, productive, enjoyable, and meaningful experience with college technology. We provide creative solutions, responsive services, and reliable, secure access to an enabling infrastructure. The IT team is an encouraging environment where we grow, learn, and pursue our craft. We are helpful, kind, friendly, and respectful of all. We enjoy a sense of humor--something we find essential to our success. We make our work fun whenever possible! Work/life balance is valued here: we love our work but understand that there is more to life. Professional development and diversity are also valued here: we continually learn new skills, grow in our understanding of the world around us, and explore new technologies.
About the Position: Do Work that Matters!
As the Service Point Coordinator, you will be the first point of contact for students, faculty, and staff seeking technology support at Kenyon. You will play a key role in ensuring that every interaction at the IT Service Point is welcoming, helpful, and effective. This position is not only about solving technical issues, but also about building supportive relationships and fostering trust within the campus community.
In this role, you will oversee the daily operations of our technology help desk, coordinate student employees, and serve as a resource for handling both routine and complex service requests. You will develop and refine processes to make support more efficient while maintaining a personal, human-centered approach to service. Beyond troubleshooting, you will contribute to technology education across campus, empowering clients with the knowledge they need to successfully navigate tools and systems.
The Service Point Coordinator is a role that balances people skills with technical problem-solving. You will have the opportunity to make a visible impact every day, ensuring that Kenyon’s academic mission is supported by reliable, accessible, and user-friendly technology experiences. This is a chance to combine your customer service, technical expertise, communication skills, and desire to help others in a vibrant, collaborative environment where your work truly matters.
IT team members are encouraged and expected to develop and grow their skills to match the needs of the institution, and to help others grow, too. Recognizing that technology is continually changing, the Service Point Coordinator participates in regular professional development and in the larger professional community as well.
Minimum Requirements:
We value both education and experience. A successful candidate should be comfortable with technology, be curious, and love to learn. These are the minimum requirements for a successful candidate:
- Bachelor’s degree or a combination of relevant education and experience.
- Proven experience managing client relationships and ensuring customer satisfaction.
- Effective written and verbal communication skills.
- Proficient analytical and problem-solving skills.
Preferred Qualifications
These are the preferred qualifications for a successful candidate:
- Two (2) years of professional experience with management, operation, and support of a technology service point, preferably within a higher education environment.
- Ability to work with people, approaching technological issues with patience and kindness.
- Ability and desire to establish and maintain close collaborative relationships with faculty, staff, and students, both as clients and as colleagues.
- Broad understanding of all technologies that are used in individual offices, including computers, monitors, docks, phones, accessories, and tablets.
Working Conditions:
Kenyon is an employer that understands the complexity of modern life. Our IT team works flexible hours and can function in a hybrid environment. This position’s primary role will be to provide in-person support at our tech center help desk in Chalmers Library.
Application Process:
- Applicants should submit a cover letter and a resume.
- For full consideration, please submit your materials by September 15th, 2025.
Compensation and Benefits:
Salaries at Kenyon are competitive and commensurate with experience. In addition to an attractive salary, Kenyon offers excellent benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the Great Lakes Colleges Association, children of employees are eligible for 90% tuition waivers at nineteen other of the nation's finest liberal arts colleges.
We also offer health, dental and vision insurance, TIAA retirement, and many other benefits, including provisions for a spouse, families, and domestic partners. Details about benefits as well as conditions of employment are described more fully in our Staff Handbook.
Kenyon is a unique place to live and work. To discover why it should be your next home, click here.
Kenyon College is an equal opportunity employer, and we welcome applications from all qualified individuals. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to an inclusive environment that welcomes all voices and perspectives.