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About the Role 

This is no ordinary operations role. As an Operations Executive, you’ll be at the heart of the action, supporting live betting markets for two of the UK & Ireland’s biggest brands, Paddy Power and Betfair. You’ll play a key part in ensuring a seamless customer experience across every event and outcome.

Whether you’re coming from customer service, admin, hospitality or just love solving problems, this is a great opportunity to kickstart a career in trading operations. You’ll join a close-knit team who thrive on collaboration, curiosity, and sharp thinking. No betting experience? No worries, we’ll teach you everything you need to know.

With world-class training and a supportive environment, you’ll learn on the job while gaining experience in a global business with heaps of growth potential.

Shift Pattern:
You’ll work on a 7-day rotating roster:

• First 2 weeks are Monday–Friday (for training)
• Post-training: You'll work 5 days per week, including regular weekend work

What You’ll Do

• Support Live Markets: Monitor and manage betting markets, ensuring results and prices are accurate and timely.
• Solve Problems Fast: Respond to live issues and escalate them appropriately to minimise customer impact.
• Collaborate Globally: Work with trading and customer teams across Melbourne, Dublin, and Leeds to deliver operational excellence.
• Elevate Customer Experience: Make every touchpoint seamless, resolving settlement issues or technical glitches with empathy and speed.
• Drive Process Improvements: Log errors, spot patterns, and suggest smarter ways of working that support continuous improvement.

What We’re Looking For:

You don’t need to know everything about betting or trading, we’re here to train you. But you’ll succeed if you’re a confident communicator who stays calm under pressure and loves being part of a high-performing team. You might be a great fit if you:

• Are a natural problem solver who stays cool when things move fast
• Have great attention to detail and a high level of computer literacy
• Are curious, keen to learn and always looking for ways to do things better
• Have experience in customer service, admin, or operations (or the drive to build it!)
• Love the idea of being in the action during major sports and racing events
• Enjoy working with a supportive, down-to-earth team in a business that’s big on learning and development