About Us
At Sportsbet, we’re all about bringing excitement to life for our 2 million customers. As part of the global Flutter Group, we’re a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging the status quo. We’re proud to be recognized as one of LinkedIn’s Top 25 Companies and one of the Top 10 Workplaces for Women.
We’re an inclusive employer who celebrates diversity and is committed to helping you thrive. Whether you’re looking for flexibility, career growth, or a supportive environment, we’re here to help you succeed.
Committed To Responsible Gambling
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.
We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.
About The Role
At Sportsbet, we’re passionate about delivering outstanding experiences for our customers, and we’re looking for people who share that energy. We’re hiring permanent full-time Customer Service Advisors to join our Contact Centre, where you’ll be at the heart of the action during some of the biggest moments in sport, from the AFL and NRL finals through to the iconic Spring Racing Carnival.
As a Customer Service Advisor, you’ll join a high-performing, full-time team committed to delivering “best in class” service. You’ll support customers through peak sporting periods and access excellent training and long-term career development opportunities.
Please note: This is a permanent full-time position. Rosters will vary and include evenings, weekends, and public holidays. We are particularly seeking team members who are available throughout our busiest sporting seasons, including Spring Racing.
What You’ll Do:
- Handling betting inquiries and providing general customer support across multiple channels; phone, email, and live chat.
- Solving customer problems efficiently with a focus on detail and delivering great outcomes.
- Logging clear, concise notes in our customer database.
- Learning new systems quickly and always keeping the customer front of mind.
What We’re Looking For:
- Australian citizenship, permanent residency, or a visa that permits full-time work
- Previous customer service experience is essential; contact centre experience is a strong advantage
- Excellent verbal communication skills as this is a phone-based role
- Availability to work a rotating roster including evenings, weekends, and public holidays
Please note: You must be available for 3 weeks of full-time training starting Tuesday 9th September (training includes Saturdays).
If you’re passionate about sport, thrive in a fast-paced environment, and want to be part of a fun and supportive team, we want to hear from you!
Why You’ll Love Working Here
Along with a competitive salary and performance-based bonus, here’s some of our other benefits:
- 25 days annual leave
- Access to outstanding career development programs, including expert-led internal training and external learning opportunities
- A vibrant office environment with Table Tennis and Pool tables, Massage Chairs and enough TVs to watch all live sport, overlooking the Darwin Racecourse
- Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift
- Regular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day)
- Access to our Employee Assistance Program and a Circle In membership
- Generous parental leave and return-to-work benefits
What’s the Green Tick Feeling?
Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet.
We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.
We review applications quickly, so apply soon! Check out our Life@Sportsbet Instagram, LinkedIn, and careers website for more about our inclusive culture.
Ready for your Green Tick Feeling? Apply now.
