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As a key member of a high-performing function, the Senior Specialist will work across various shift patterns, including weekdays and weekends, to execute processes and systems that ensure smooth, secure payment processing and effective management of suspicious or potentially fraudulent customer activity.

What you’ll do:

• Lead and support Payments & Fraud teams, managing daily operations, escalations, and SLA compliance.

• Oversee fraud detection tools, update rules, and coordinate responses to payment outages and suspicious activity.

• Drive improvements in payment processing, reconciliation, and exception management to reduce risk and enhance efficiency.

• Deliver key reports and regulatory submissions, ensuring compliance with legal standards (e.g., AUSTRAC).

• Collaborate with stakeholders across Legal, Risk & Compliance to align on fraud prevention and payment strategies.

• Mentor and develop team members, fostering knowledge sharing and capability growth.

About you:

• A Tertiary qualification in business, commerce, fraud, or financial crime.
• You proactively tackle problems and opportunities, generate solutions and commit to action consistent with available facts.
• Are able to focus attention on meeting the needs of all customers and ensure customer satisfaction.
• Have operational experience (at least 2 years) in Payments or Fraud.
• You value and encourage other’s expertise, efforts and ideas and provide support when things don’t always go as planned.
• You challenge yourself to do things differently & go the extra mile to overdeliver on excitement.