National Engagement Officer. Permanent Full/Part Time - Flexible Location
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Job no: 504486
Employment type: Full Time
Location: ACT, Albury Wodonga & Murray, Blue Mountains & Central West, Coffs Harbour & North Coast, Dubbo & Central NSW, Far West & North Central NSW, Gosford & Central Coast, Goulburn & Southern Tablelands, Lismore & Far North Coast, Newcastle, Maitland & Hunter, Port Macquarie & Mid North Coast, Richmond & Hawkesbury, Sydney, Tamworth & North West NSW, Tamut, Southern Highlands & Snowy, Wagga Wagga & Riverina, Wollongong, Illawarra & South Coast, Darwin, Alice Springs & Central Australia, Katherine & Northern Australia, Brisbane, Gold Coast, Bundaberg & Wide Bay Burnett, Cairns & Far North, Gladstone & Central QLD, Hervey Bay & Fraser Coast, Ipswich, Logan, Mackay & Coalfields, Mt Isa & Western QLD, Norfolk Island, Rockhampton & Capricorn Coast, Somerset & Lockyer, Sunshine Coast, Toowoomba & Darling Downs, Townsville & Northern QLD, Adelaide, Adelaide Hills & Barossa, Coober Pedy & Outback SA, Fleurieu Peninsula & Kangaroo Island, Mt Gambier & Limestone Coast, Riverland & Murray Mallee, Whyalla & Eyre Peninsula, Yorke Peninsula & Clare Valley, Hobart, Central & South East, Devonport & North West, Launceston & North East, Bairnsdale & Gippsland, Ballarat & Central Highlands, Bendigo, Goldfields & Macedon Ranges, Dandenong, Epping, Geelong & Great Ocean Road, Horsham & Grampians, Sunshine, Mildura & Murray, Melbourne, Morning Peninsula & Bass Coast, Shepparton & Goulburn Valley, Taralgon & La Trobe Valley, Yarra Valley & High Country, Perth, Albany & Great Southern, Broome & Kimberley, Bunbury & South West, Geraldton, Gascoyne & Midwest, Kalgoorlie, Goldfields & Esperance, Mandurah & Peel, Northam & Wheatbelt, Port Hedland, Karratha & Pilbara
Categories: Disability
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
About the Role
Be the primary point of contact for customers enquiring about the NDIS and behaviour intervention supports, support coordination and disability employment services. This is a permanent, full time or part time position and the location is flexible. Work from home, or from a local office. You will be joining a high performing team focused on continued growth and positive outcomes.
Key Responsibilities
- Engage with potential clients, families, carers and other service providers to understand their needs and provide information on services and pathway options
- Establish and maintain relationships with all enquirers, clients, families, support coordinators and other members of a client’s care team
- Work collaboratively with the relevant client services team to deliver a seamless and professional service
- Ensure documentation is stored and information recorded in the appropriate system/s within the KPI timeframes
- Provide regular reports and other analysis as required
- Complete reporting requirements to the NDIA regarding client goal outcomes and success indicators as required
Skills & Experience
- An understanding of person-centred thinking, the principles of the NDIS and the National Disability Service Standards
- Demonstrated experience working in a customer service driven environment, delivering a high-quality customer experience
- Demonstrated experience using various systems including the Microsoft Office suite of programs
- Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards.
- Excellent customer engagement skills
- Good verbal and written along with digital communication skills
How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact recruitment@lwb.org.au.
Applications close at midnight on 20th January.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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