About This Role

This position coordinates occupancy for approximately 4,500 students in 9 residence halls and 2 scholarship houses; analyzes revenue prospects for all on-campus housing; and generates tactical plans to ensure minimization of vacancy rates and maximization of revenues. The position is part of a team who demonstrate exceptional customer care and enjoy the opportunity for daily interactions with students and parents.

Duties include:

• Maintain transfer listing and update occupancy database for all residence halls.
• Explain contract cancellation process and associated costs for cancellation to students and/or parents. Implement residence hall consolidation processes.
• Coordinate residence hall and room assignment of students.
• Participate in resident space reservation process.
• Manage housing contract change request information.
• Respond to inquiries regarding assignments and occupancy, contract cancellation policies and procedures.
• Complete other assignments, to include: compile and analyze data and prepare various reports; monitor housing trends; suggest revenue boosting strategies; participate in periodic reviews of billing practices and receivables; enter post-occupancy residence hall cancellations; prepare daily deposits; participate in summer orientation and enrollment events. Collaborate in the activation of door and meal access plans; cover for other team members as needed.  

About Us

Housing and Dining Services  is a large, complex, self-operated auxiliary department employing about 1,000 full and part-time staff. As a diverse group, we share the desire to provide exemplary services, products and facilities for our residents and other guests. The 2025 Princeton Review ranks us #2 Happiest Students, #2 Best Quality of Life, #8 Best College Residence Halls, and #14 Best Campus Food.  It's a great team to be part of!

Worksite Option

Work is performed on-site.

What You'll Need to Succeed

Minimum Qualifications:

• Requires a bachelor’s degree.  This position may use an educational equivalency as determined by a hiring manager.

 Preferred Qualifications:

• Bachelor’s degree - Business, Statistics or Economics preferred
• Two years of relevant experience
• Knowledge or experience living or working in a college or university residence hall environment
• Experience in a customer service environment and a strong commitment to providing exceptional customer care
• Strong computer skills to include demonstrated proficiency in Microsoft Office environment. Experience should include  Excel spreadsheets and merging data from one database to another
• Great attention to detail
• Desire knowledge of office practices and procedures, economics and statistical projections
• Knowledge of cash reconciliation and basic accounting
• Ability to communicate effectively with diverse population both verbally and in writing
• Ability to interpret rules, regulations, policies and procedures

Other Requirements:

Occasional (3-4 times per year) evening and/or week-end work.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

How to Apply

Submit letter of interest, current resume and contact information for three professional references.  

Screening of Applications Begins

Immediately and continues until position is filled.

Anticipated Hiring Pay Range

$20.30 - $21.50 per hour