Job Responsibilities:

The Citadel, The Military College of South Carolina is seeking a Director of Parent and Family Engagement.  This role will lead strategic initiatives to foster meaningful relationships between The Citadel and the families of cadets. The specific responsibilities of this role are below:

• Will lead, plan and execute major family-focused events on campus, to include; Parent’s weekend, Matriculation Day, Remote Admissions events and cadet sendoffs
• Oversee the parent portal to ensure timely and relevant content and resources
• Works to build engagement with volunteers to support incoming families; also assists with integrating alumni volunteers and is the primary liaison to the Citadel Family Association (CFA)
• Builds outreach through newsletters, regular communications with families, event invitations and updates
• Collaborate with departments such as Admissions, Commandant’s office, Student Affairs and Alumni Relations to align family engagement with institutional goals. 
• Will evaluate engagement programs using metrics/feedback to improve effectiveness

Minimum Qualifications

• Bachelor's degree required and 5 years or more of experience in a related role.
• Excellent oral, written, and interpersonal communication skills, including public speaking. Strong customer service skills and the ability to maintain confidentiality.
• Detail-oriented with the ability to manage multiple projects in a fast-paced environment.
• Experience in enrollment management, communications, alumni relations, student activities, orientation, and/or academic advising.

Preferred Qualifications:

• Master's Degree in a relevant field.
• Experience working with parents/families of college students, including knowledge of FERPA and applicable laws.
• Experience with military-affiliated institutions.
• Demonstrated success in building community and managing volunteers.
• Experience with Campus ESP (Parent Engagement Solution) and Slate (CRM)

Benefits of Working at The Citadel

• Extensive Health Plans
• Great Retirement Options
• Tuition Exchange Program for Dependents
• Paid Parental Leave
• Isle of Palms Beach Club
• Swain Family Boat Center
• Community Service Opportunities
• Read more about our benefits on our HR website