Job Responsibilities:
The Citadel, The Military College of South Carolina, is accepting applications for a Campus Support Technician in the Department of Information and Technology Services. This position is a key member of the ITS team, responsible for delivering advanced technical support to faculty, staff, and students across campus.

Primary responsibilities include:

• Tier 3 technical support through The Citadel’s IT ticketing system.
• Sound and audiovisual (AV) support for classroom instruction and campus events such as graduation, guest lectures, ceremonies, and official functions.
• On-site troubleshooting, diagnostics, and repair of computer systems, peripherals, and classroom AV systems.
• Installation, configuration, and maintenance of Windows and macOS computers, printers, scanners, projectors, and related equipment.
• Software installation, data transfer, and configuration.
• Formal and informal training of faculty, staff, and students on computing and AV technologies.
• Setup, operation, and troubleshooting of microphones, speakers, livestream and video feeds, and projection systems for campus events.
• Coordination with event staff and other departments to ensure successful AV delivery and minimal downtime.

Minimum and Additional Requirements:

• Associate degree in computer science or a related field and two (2) years of relevant experience; or high school diploma (or equivalent) and four (4) years of experience in computer systems support, troubleshooting, or maintenance.
• Proficiency in supporting Windows operating systems and related hardware.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently, prioritize tasks, and maintain professionalism in a diverse academic environment.
• Must be able to lift up to 50 lbs.
• Valid South Carolina driver’s license required; must be able to drive a van and golf cart.
• Availability to support after-hours and weekend events as needed.

Preferred Qualifications:

• CompTIA certifications: A+, Network+, or Security+
• Dell Certified DOSD
• Bachelor’s degree with related experience
• Prior experience supporting AV and sound systems for live events or large-scale presentations

Benefits of Working at The Citadel

• Extensive Health Plans
• Great Retirement Options
• Tuition Waiver Program
• Paid Parental Leave
• Employee Discounts
• Isle of Palms Beach Club
• Swain Family Boat Center
• Community Service Opportunities
• Read more about our benefits, on our HR website

About The Citadel College

The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more.  Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master’s degree, the opportunities are endless.

There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.