Donor Experience Officer (DXO)

DESCRIPTION: The Annual Giving team at The Citadel Foundation is seeking a passionate and driven Donor Experience Officer to join our organization. This position combines digital-first communication efforts with innovative workflows to build relationships, execute outreach to alumni and friends of The Citadel.

RESPONSIBILITIES:

• Actively engage and manage a portfolio of over 800 prospects
• Cultivate relationships with these donors via email, phone, social media, video conferencing, texting, and EverTrue's cloud platform
• Work toward clear metrics and goals for outreach, donor meetings, dollars raised, donor count, prospect qualification, and engagement
• Develop and maintain broad knowledge of The Citadel, such as admissions, athletics, academic programs, and alumni engagement activity
• Provide information on The Citadel relative to donor interests and share upcoming opportunities to attend events, volunteer, participate in alumni activities/services, or otherwise deepen their engagement with The Citadel
• Work closely with the Director of Annual Giving to help develop and manage goals and strategy for The Citadel Foundation's Annual Fund
• Perform additional duties as assigned to include special projects and events to assist in the overall fundraising efforts within the Annual Giving team

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree from an accredited institution of higher education
• Ability to relate to people of diverse backgrounds, training, and experience
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives
• Excellent communication skills, written and verbal
• Proficiency in Microsoft Office applications and other desktop computing software
• Enthusiasm and excellent people skills are essential; successful candidate must have flexibility to handle the needs of a fast-paced work environment and the individual needs of donors
• Ability to organize and prioritize tasks and to lead and motivate others
• Some evening and weekend work is required
• Affinity for the mission and core values of The Citadel and The Citadel Foundation

PREFERRED QUALIFICATIONS:

• Experience in annual giving and/or higher education institutional advancement
• Experience with Blackbaud’s Raiser’s Edge, GiveCampus and/or EverTrue
• Additional experience in fundraising, public relations, and/or marketing
• At least two years of experience in related development/fundraising, preferably within higher education or in a sales role
• Familiarity with The Citadel and/or similar military-focused organizations