Join the ISS team?

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better. 

” Connecting People and Places to Make the World Work Better”.

We are seeking Expressions of Interest from suitably experienced Operations Managers, to be employed on a Full Time basis, working from ISS Brisbane office.

This role is responsible for managing contractual obligations while seeking development and growth opportunities. Responsible for ongoing innovation and strategy to ensure that ISS maintains a sustainable, successful and long-term client relationship.

Reporting to a senior executive member, you will be responsible for both strategic and tactical imperatives to ensure that ISS maintains a sustainable, successful and long term relationship with our clients.

You will drive and lead the operations in accordance with agreed contract requirements.

A snapshot of what you will do:

• Drive operational development of single or multi service solutions across key accounts
• Develop and maintain Account Development Plans involving key stakeholders
• Develop and propose propositions on contract level.
• Set up and manage client interactions across the country account with focus on innovation and best practice sharing
• Manage staffing and competence development of employees.
• Ensure delivery of services in accordance with agreed contract requirements and the assigned OPF/Operational processes
• Ensure excellence in service delivery
• Map and mitigate operational and commercial risks on the contract in relation to the optimization of profit.
• Report and analyse measurements according to contract and ISS demands and drive performance projects
• Analysing, querying and consolidation the monthly reported financial results.
• Ensure focus on continuous improvement and quality of delivery
• Identify key customer retention factors, and over-manage performance and development to drive retention.
• Manage and provide leadership, guidance and support to Managers and their colleagues while being compliant to all relevant policies and processes in relation to people management

What will you possess to be successful 

• Experience from large complex organizations and proven successful global programmes deployment
• Min. 10+ years experience with leading leaders
• FM industry or experience from a similarly complex industry
• Experience with working in a large organisation with several stakeholders with differing expectations and needs
• Several years’ experience with customer relationship sales and/or consultancy sales
• Experience with budgeting as well as financial management and reporting – and performance management
• Experience with SLA management and KPI reporting

What is in for you?

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they doing.

• Attractive salary + super         
• Work-life balance
• Opportunities to develop your career within our global organisation
• Learning & Development opportunities

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**