Join the ISS team?

📢 We’re Hiring: Case Manager

📍 Location: Balcatta, WA

🕒 Employment Type: Full-time

💼 Industry: Worker’s Compensation, Insurance

💰 Salary: Competitive salary package dependent on experience

Be part of something bigger. Be part of ISS.

ISS is currently seeking an experienced individual to join us in the position of Case Manager based at our ISS Corporate Office in Balcatta employed on a Full Time basis.

Reporting to the Regional Manager – Injury Assist WA, you will be responsible for managing a portfolio of personal injury claims across our WA operations by using a range of tools and processes to administer early return to work intervention, injury management and claims management practices.

Within WA, we have placemakers working across industries as varied as mining and resources, Defence, education and banking.  The role will require occasional travel and overnight stays across the Pilbara (where mining village camps are located to which we provide cleaning/catering and trades to).

🔧  What You’ll Do

• End to end workers compensation claims management from early intervention; including injury management, return to work planning and implementation, as well as general data and compliance management (eg compliance with Self-Insurance claims audit tool and general SIRA standards of practice).
• Participation in medical case conferences with injured workers and their treating medical practitioners to provide safe, timely and durable return to work of ISS employee’s.
• Support ISS operational staff to manage and increase awareness of Workers Compensation and return to work responsibilities and accountabilities within the business.
• Co-ordinate and implement the workplace injury management policy, procedures and programs.
• Facilitate the return to work of injured staff, including the processing of timesheets for partial return to work.
• Process Workers Compensation and injury management documentation.
• Determine PIAWE and ongoing wages entitlements.
• Maintain workers compensation records using the Solv claims database.
• Provide reporting to managers and SIRA where required.
• Conduct regular claims review meetings.
• Foster a positive return to work and safety culture.
• Maintaining general cleanliness of the office.
• Conduct activities and operations in compliance with applicable law, regulations and ISS code of conduct.
• Monitor effectiveness of services providers including medical practitioners.
• General administrative duties associated with the management of the claims portfolio such as authorising payments and maintaining electronic files.
• Work closely with the Regional Manager to help reduce cost of claims across the business.

🎯  What We’re Looking For

• Australian citizenship (required for Defence Security Clearance)
• Ability to obtain and maintain AGSVA Security Clearance
• Demonstrated understanding and application of the Workers Compensation and Injury Management Act 2023.
• Current WA drivers licence
• Australian Citizenship (required for Defence Security Clearance)
• Ability to obtain and maintain AGSVA Security Clearance
• Experience in workers compensation claims management(self insurance experience preferred but open to insurer experience)
• Previous experience with early intervention, injury management and workers compensation processes (preferred).
• Ability to prioritise and meet deadlines
• Strong attention to detail and administrative skills
• Strong communication skills
• Good MS office skills
• Good customer service and teamwork skills
• Understanding of medical terminology

🌟  Why Join Us?

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing. 

• Manageable caseloads
• Onsite parking at Balcatta
• Work-life balance/Flexible work arrangements
• Exclusive staff discounts with a wide range of partners.
• Learning & development programs to support your career growth.
• Global career pathways – opportunities to grow within ISS worldwide.
• A positive team culture where your success is celebrated.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted