We are seeking an expert Technical Operations Manager to join us on a Full-Time basis. The successful candidate will be an effective communicator, embody our values and prioritize outstanding service. They will work with a prominent National client in the telecommunication sector, with great alignment and commitment to delivering high-quality operational services. The role can be based in Melbourne or Sydney and will involve working closely with the client to ensure successful delivery of customer concepts.

The Position:

• Lead the BMS Operations Team, ensuring efficient monitoring and control of all client connected facilities.
• Provide guidance to Facility Managers in addressing day-to-day operational challenges.
• Manage contractor relationships, validate KPIs, and ensure compliance with contractual requirements.
• Proactively identify and communicate risks, proposing solutions to ISS management.
• Ensure effective management of risk identification/controls, incidents, and tenant/client/customer issues.
• Collaborate with Operations Management to meet contractual requirements and client expectations.
• Develop and maintain strong relationships with client representatives and ensure project delivery aligns with client needs.
• Uphold ISS values of Honesty, Entrepreneurship, Responsibility, and Our Quality.

Our Benefits:

• Competitive salary on offer.
• Opportunity to contribute to and participate in the client social and events calendar
• Work with a close-knit and dedicated team, focused on continuous development.
• Upskilling opportunities with access to ISS and client learning and development modules
• Opportunities for career development and advancement within ISS.
• Access to staff discounts.

Minimum Criteria:

• Bachelor's degree in a relevant field.
• Proven experience in technical operations management, preferably in facilities management.
• Excellent communication and stakeholder management abilities.
• Understanding of Building Management Systems and critical operations.

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**