🍽️ We're Hiring: Food & Beverage Systems Support Analyst

📍 Location: Macquarie Park, NSW

🕒 Employment Type: Full-time

💼 Industry: Facility Management, Information Technology

💰 Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

Join our high-performance IT Service Delivery team and play a key role in supporting mission-critical Food & Beverage systems across a dynamic, global organisation. If you're passionate about technology, thrive in a fast-paced environment, and have a knack for solving complex problems—this is your opportunity to shine.

🔍 About the Role

As the F&B Systems Support Analyst, you’ll report to the Technology Solutions Segment Lead and work closely with the Food & Beverage Solutions Manager. You’ll be responsible for supporting key applications including:

• Delegate ERP (Procure-to-Pay, Menu Management, Inventory)
• Point-of-Sale (POS) systems and EFTPOS/payment integrations
• Food Technology Systems

Your day-to-day will include:

• Providing frontline support to operational and corporate users
• Supporting End-of-Month finance processes
• Monitoring system integrations and ensuring stability
• Assisting with upgrades, implementations, testing, and security remediation
• Creating and maintaining documentation and training materials
• Managing data and automation tools, identifying gaps and recommending improvements

🌟 Why Join Us?

• Free onsite parking + 4-minute walk to Macquarie Park Metro
• Flexible work arrangements
• Be part of a global leader in integrated facilities services
• Work with passionate professionals committed to excellence
• Competitive salary and career development opportunities

🎯 What You’ll Bring

We’re looking for someone with strong technical acumen and excellent communication skills. You’ll be a trusted partner across teams, vendors, and clients.

Essential Skills & Experience:

• Proven experience supporting Delegate ERP
• Familiarity with ITIL or similar service/change management frameworks
• Basic understanding of Microsoft SQL and networking principles
• Strong documentation and training material creation
• Analytical mindset with experience handling large data sets
• Excellent time management and confidentiality

Desirable Extras:

• Tertiary IT qualifications
• ITIL or other IT certifications
• Experience with scripting languages (PowerShell, Python, etc.)
• Exposure to integration technologies (APIs, middleware frameworks)

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted