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Key Accountabilities:

Billing:

• Lead, manage, coach, and supervise billing team members to achieve targets of billing activities.
• Provide suggestions/solutions regarding any billing issues, including resolve the issues for the team; in some cases, escalate the issues to the Billing & Collections Manager for further handling.
• Assist Manager to monitor the status of WIP and suggest/execute necessary actions and/or reach out to lawyer, partner or management to maximize fees billed in an effective and efficient way.
• Lead and execute continuous improvement initiatives within the billing process areas aiming to improve service delivery to clients.
• Sign off the invoices after final review the accuracy and compliance with lawyer & partner's instructions, client's requirements, Firm's/Office's Billing Policy and Procedure, and Client's Billing Guideline and Baker McKenzie Bangkok invoice format guidelines.
• Collaborate with accounting and financial planning teams to resolve related billing issues.

Collections:

• Lead, manage, coach, and supervise collections team members to achieve targets of credit and collections activities.
• Provide suggestions/solutions regarding any collections issues, including resolve the issues for the team; in some cases, escalate the issues to the Billing & Collections Manager for further handling.
• Assist Manager to monitor the status of accounts receivable and suggest/execute necessary actions and/or reach out to lawyer, partner or management to realize collections in an effective and efficient way.
• Lead and execute continuous improvement initiatives within the AR and collections process areas aiming to improve service delivery to clients.

Reporting:

• Collaborate with financial planning team to provide accurate information for decision-making in a timely manner.

Required Qualifications:

• Bachelor's or Master's Degree in Business Administration, finance-related or other related fields.
• At least 5 - 7 years' experience in Billing, Collections, Accounts Receivable, or any related fields; with minimum 3 years in a supervisory role. Law Firm or professional services background is an advantage.
• Excellent written and spoken communications in both Thai and English.
• Very good at computer literacy and utilization, especially MS Office and SAP (or equivalent accounting software).
• Demonstrate good leadership, assertiveness, good negotiation and management skills and service mindset.
• Talent for delivering client service through teamwork, training and mentoring.
• Able to work with limited supervision and follow up on problematic areas.
• Able to exchange information and to present ideas, report facts and other information clearly and concisely.
• Able to manage time, prioritize workload and oversee a high volume of work but act in pro-active, result-oriented, detail-oriented manner.