Event Staff (Temp)
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Job Number:528147
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Classification:Temporary Service
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Grade:Temporary Staff Grade 75
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Work type:On Campus, Temporary
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Administrative Unit:University of Alaska Anchorage
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School/Business unit:UAA VCAS Business Services
Location:Anchorage
Categories: Recreation/Event
Position Summary:
Event Staff serve as a vital part of the Event Services and Alaska Airlines Center's success.
As a team member, you will be an integral part of the event’s process including preparation, execution, and conclusion. Typical events include but are not limited to; athletics, banquets, concerts, comedy shows, conferences, and trade shows. The Event Staff position responsibilities include but aren’t limited to guest services, ushering, scanning, reception, conversions, custodial, crowd control, A/V (training required), and ticketing (training required). This position requires working events that may include large crowds, loud music, and the serving of alcohol. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. You must be able to stay calm under pressure, respond quickly and professionally to accidents/incidents, and inform managers of developing problems while assisting in de-escalation and prioritizing guest safety. Must be able to exercise discretion and maintain confidentiality when working high-profile events. The Event Staff position also requires constant use of interpersonal skills including the ability to take direction, effective communication both written and verbal, collaboration with others, providing an exceptional level of customer service, and the ability to recognize and overcome challenges. This position requires consistent movement including standing for long periods and the duties of this position are performed at The Alaska Airlines Center and may also include shifts at Event Services.
Event Staff serve as a vital part of the Event Services and Alaska Airlines Center's success.
As a team member, you will be an integral part of the event’s process including preparation, execution, and conclusion. Typical events include but are not limited to; athletics, banquets, concerts, comedy shows, conferences, and trade shows. The Event Staff position responsibilities include but aren’t limited to guest services, ushering, scanning, reception, conversions, custodial, crowd control, A/V (training required), and ticketing (training required). This position requires working events that may include large crowds, loud music, checking ID’s and working in a designated “wet” section (must be 21 and have TAPs certification to work in a designated wet section). The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. You must be able to stay calm under pressure, respond quickly and professionally to accidents/incidents, and inform managers of developing problems while assisting in de-escalation and prioritizing guest safety. Must be able to exercise discretion and maintain confidentiality when working high-profile events. The Event Staff position also requires constant use of interpersonal skills including the ability to take direction, effective communication both written and verbal, collaboration with others, providing an exceptional level of customer service, and the ability to recognize and overcome challenges. This position requires consistent movement including standing for long periods and the duties of this position are performed at The Alaska Airlines Center and may also include shifts at Event Services.
Job Duties:
Knowledge about UAA and the programs and services available to students is preferred.
Effective written and verbal communication skills in the English language.
Ability to interact with guests and staff on a respectful and professional basis.
Ability to work a flexible schedule, including but not limited to nights, weekends, and holidays.
Responsible for assisting in the building's general cleanliness including occasional custodial and porter duties to provide tidy and sanitary amenities to clients & guests.
Assist Conversion Supervisors with event set-up, break-down, guest services, and crowd control.
Execute required conversion requests to ensure the facility is ready for each event.
Execute installation and dismantling of various conversion equipment, including but not limited to, staging, temporary flooring, trussing, demountable seating, and chair set/strike.
Assist with opening or closing of the facility for an event load-in or load-out.
Perform all duties at the cashier window including administering ticket selling for shows and monitoring inquiries and complainants for ticket sales.
Monitor and reconcile the cash drawer at the end of the shift and maintain records of daily transactions.
Experience with cash handling.
Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
Experience with facility coordination and general conversion knowledge.
Experience using cleaning products and equipment.
Provide accurate facility information and superior customer services to patrons.
Other organizational and administrative duties as determined by management.
Ability to handle multiple tasks at one time and meet deadlines.
Ability to climb stairs, and lift 50 pounds – unaided.
Ability to stand for the entirety of shift.
Other duties as assigned.
To thrive in this roll the applicant would have previous Event and/or Guest Services experience. Customer service skills and strong written and verbal communication skills are required. Must be able to work in fast-paced, high-stress, loud, and crowded environments. Ability to stay calm and professional in emergencies as well as be able to de-escalate upset or inebriated guests.
Minimum Qualifications:
Must have a earned a high school diploma or equivalent GED. Must be 21 and have TAPs certification to work in a designated 'wet' section of an event.
Crowd Control Management training and TAMS/TIPS training preferred.
FERPA certification or certification completion within 30 days of the job start date.
Title IX certification or certification completion within 30 days of the job start date.
Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date.
Workplace Harassment Prevention certification or certification completion within 30 days of the job start date.
Protecting Payment Card Information training (annual training).
Position Details:
This is a part-time, temporary assignment with an hourly rate of pay of $16.15 per hour.
Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.
This is a pooled position, which means that the position remains open over the entire year.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact the Campus Services HR Coordinator, at 907-751-7210.
*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.
