Parking Services Assistant (Temp)
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Job Number:528571
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Classification:Temporary Service
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Grade:Temporary Staff Grade 75
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Work type:On Campus, Temporary
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Administrative Unit:University of Alaska Anchorage
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School/Business unit:UAA VCAS Business Services
Location:Anchorage
Categories: Business/ Administrative/ Personnel, Law Enforcement/Legal Compliance
Position Summary:
This position is responsible for providing superior customer service related to all areas of Parking Services. Qualified candidates will resolve customer conflicts by applying parking policies and procedures in a constructive manner. Candidate must have the ability to effectively relay information by a variety of methods to explain directions, rules, and regulations. This position occasionally calls for work in inclement conditions, and standing for several hours at a time. Candidate must be able to complete data entry using a computer.
This position is responsible for providing superior customer service related to all areas of Parking Services. Qualified candidates will resolve customer conflicts by applying parking policies and procedures in a constructive manner. Candidate must have the ability to effectively relay information by a variety of methods to explain directions, rules, and regulations. This position occasionally calls for work in inclement conditions, and standing for several hours at a time. Candidate must be able to complete data entry using a computer.
Strong computers skills including knowledge of Microsoft Office Suite and management of emails across multiple accounts. Strong customer service skills. Cash handling and reconciliation skills. Strong interpersonal communication skills and the ability to work effectively in person with customers. Conflict Resolution - Being able to remain calm and not become anxious when customers raise their voice, become angry, or attempt to frustrate the process. Can write citations using “rITD”.
To thrive in this role the applicant will have one-year minimum related experience (must involve parking).
Minimum Qualifications:
High school diploma or equivalent. Valid Alaska driver’s license (must meet and maintain UAA safe driver verification criteria).
Position Details:
This is a full-time, temporary 12-month, non-exempt staff position. New hires will be placed on the UA staff temporary salary schedule, Grade 75, based on education and experience.
Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.
Applications will be reviewed on a rolling basis until a successful candidate is identified.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact, Campus Services HR Coordinator, at 907-751-7210.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.
