Testing Center Manager
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Job Number:529389
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Classification:Administrative Specialist 3
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Grade:Grade 79
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Work type:On Campus, Staff Full-time
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Administrative Unit:University of Alaska Fairbanks
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School/Business unit:UAF Center for Teaching & Learning
Location:Fairbanks
Categories: Business/ Administrative/ Personnel, Academic Advising/Student Support & Services, Office/Clerical
Position Summary:
UAF eCampus is seeking a Testing Center Manager to join our team and lead the administration of essential testing services across our two main locations on the Troth Yeddha campus. This position is central to ensuring smooth and efficient exam operations, supporting UAF students, faculty, and the greater community by offering local, state, and national testing and certification services.
As Testing Center Manager, you will oversee the day-to-day operations of testing services, manage a team of proctors and student assistants, and collaborate with national testing vendors. Your responsibilities include analyzing exam trends to enhance student access, preparing reports, and ensuring high-quality service for both online and in-person exams. You'll also work closely with eCampus and Center for Teaching and Learning leadership and faculty to resolve exam-related issues and develop strategies that align with institutional goals.
This role requires strong organizational and leadership skills, with a focus on providing exceptional customer service and staying current with national testing trends. If you are passionate about enhancing access to education through effective testing services and enjoy leading a collaborative, innovation-driven team, we encourage you to apply.
An ideal candidate will have strong management and project oversight skills, with experience in testing operations and a commitment to staying informed on best practices in the field. Adaptability, proactive problem-solving, and the ability to foster strong working relationships are key to success in this role.
UAF eCampus is seeking a Testing Center Manager to join our team and lead the administration of essential testing services across our two main locations on the Troth Yeddha campus. This position is central to ensuring smooth and efficient exam operations, supporting UAF students, faculty, and the greater community by offering local, state, and national testing and certification services.
As Testing Center Manager, you will oversee the day-to-day operations of testing services, manage a team of proctors and student assistants, and collaborate with national testing vendors. Your responsibilities include analyzing exam trends to enhance student access, preparing reports, and ensuring high-quality service for both online and in-person exams. You'll also work closely with eCampus and Center for Teaching and Learning leadership and faculty to resolve exam-related issues and develop strategies that align with institutional goals.
This role requires strong organizational and leadership skills, with a focus on providing exceptional customer service and staying current with national testing trends. If you are passionate about enhancing access to education through effective testing services and enjoy leading a collaborative, innovation-driven team, we encourage you to apply.
An ideal candidate will have strong management and project oversight skills, with experience in testing operations and a commitment to staying informed on best practices in the field. Adaptability, proactive problem-solving, and the ability to foster strong working relationships are key to success in this role.
Professional testing standards, national testing companies' policies and procedures, appropriate use of individual tests, general knowledge of testing, proctoring and assessment, knowledge of statistics related to testing, general knowledge of career/academic advising. Ability to interpret and apply complex polices, rules, and regulations. Ability to lead/supervise staff or work teams, including planning and organizing work, and scheduling, training and directing and reviewing work of others. Ability to analyze complex situations and make responsible decisions.
3 years experience in a standardized testing environment or equivalent.
Minimum Qualifications:
Three years college coursework and three years progressively responsible experience related to the program specialty, or an equivalent combination of training and experience.
Position Details:
This position is located on the UAF campus in Fairbanks. This is a full-time, on campus, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.
Applications will be reviewed beginning on October 1, 2024. To ensure consideration, please apply by 11:55 pm , Alaska Standard Time, on Monday, September 30, 2024.
*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.
UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
If you have any questions regarding this position, please contact Donna Oyen, eCampus/CTL HR Coordinator, at dmhertzler@alaska.edu.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu.
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.
