The Team:
The Central Administration Hub is a state-wide service that remotely supports patients in an Outpatient setting.
We work in a fast-paced, purpose driven team focused on collaboration, problem-solving, and delivering results for patients and staff across Tasmania. Join a team where your skills directly shape better care and stronger services for the community.
The Role:
In collaboration with the Outpatient Central Service Manager, the Training Officer - CAH will:
- Support delivery, coordination, implementation, and evaluation of competency-based training and education activities of the day-to-day delivery for Customer Service Officer staff.
- Ensure the continuity and conformity of service delivery standards and new administrative support services processes by monitoring outcomes.
- Develop, establish and maintain effective communication systems and collaborative relationships with stakeholders across the Agency, ensuring the effective and efficient flow of information and high-quality administrative services is provided by the Outpatient Service team.
You will need:
- Demonstrated Experience in delivering, and evaluation competency-based health administration or similar training an education activities.
- proven ability to provide training and support for staff, with the capacity to evaluate and improve overall quality of service provided by the team and develop implement continuous quality improvement processes
- Experience in data management in a health environment, including thorough working knowledge of computerised data collection systems systems related it patient health information with knowledge of policies, procedures, and legislation and how they are used in the workplace.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Why Tasmania:
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.
Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.
Details of appointment:
Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.
*notwithstanding hours to be negotiated with the successful applicant.
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.
Salary: $81,915 to $94,263 per annum. Our Employer 12% superannuation contribution is on top of this amount.
- Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Benefits available to eligible candidates:
- Professional development and accelerated pathways.
- Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.
More information about our Employee Benefits can be found here
Eligibility:
Applicants should note the following criteria are desirable:
- Previous experience identifying, developing, and delivering training or education activities applicable to Outpatient, health, or healthcare setting
Note: - Please refer to the Application Guide for more information of pre-employment check.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.
Statement of Duties:
Application Guide:
How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.
For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.
Name: Sarah Castle
Position: Acting Outpatient Central Services Manager
Phone number: 0419 880 428
Email address: sarah.castle@ths.tas.gov.au
What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!
Make It Tasmania | Move for a great lifestyle
One Health Podcast - Spotify
One Health Podcast - Apple
Tasmanian Health Careers | Tasmanian
Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.
