JOB SUMMARY

PC Support services is looking for a dedicated, passionate student, with moderate technology experience to serve in a dual role as both a Player Manager for Seton Hall’s Esports Team and the Lab Consultant for our Esports Lab.

DUTIES & RESPONSIBILITIES

Support the Rocket League team to develop and practices, scrimmages, VOD reviews. Responsibilities include but are not limited to:

• Assisting with the design and execution of practice and game calendars

• Search for scrimmages for the Rocket League Team

• Schedule Practices and VOD Reviews.

• Be present to record practice/scrimmages.

• Assist in try-outs, recording data for coaches.

• Assist in managing CRL/EGF/Show match Schedules

• Ensure players are online and on time for matches and practices.

• Game-Day prep: ensuring PC’s are ready (updated and optimized)

• Complete other manager projects as assigned.

Support “everyday” functioning of Esports Lab. Responsibilities include but are not limited to

• Esports Lab Consultant provides excellent customer service, technology assistance, and facility preparation for instruction, gaming, coaching, and collaboration.

• Interacts with lab patrons and aids end-users by answering questions and troubleshooting technical issues.

• Prepares lab for games/classroom instructions as requested, is willing to open/close the facility, and has the availability to work nights and weekends.

• Must have a basic knowledge of computer games, be qualified in resolving basic technology and gaming issues. Must also be familiar with standard software and hardware.

REQUIRED QUALIFICATIONS

Must be a current Seton Hall student

• Basic knowledge of Windows operating systems, MS Office. Knowledge of SPSS and other software used on the SHU campus is also useful.

• Possess an understanding of Esports eco system (games, platforms, peripheral devices, esports and gaming trends, etc.)

• A strong working knowledge of Discord as this will be the primary form of communication.

• Basic knowledge of popular social media platforms social media and Esports channels/sites

• Familiarity working with database applications and querying information.

• Be a creative and detail oriented individual, capable of working collaboratively and taking initiative.

• Possess strong written and verbal communication skills, along with proficient organizational and problem-solving skills.

• Possess past customer service experience.

SPECIAL INSTRUCTIONS

Physical Demands: Carrying reams of paper as needed to stock printers.

CONTACT

Marsha Philemon

FEDERAL WORK STUDY ELIGIBILITY

Not Required