ICT Support Specialist - Part Time
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Job no: 495410
Work type: Part time (Entry Level)
Location: Melbourne
Categories: Information Technology
We have an exciting Full-Time opportunity to join our support team in the role of ICT Support Specialist - Level 1 at our Brighton Support Office, VIC.
This is a Part Time role - 3 days per week.
Who We Are – Join Retailors and Shape the Future of Retail At Retailors, we don’t just sell products—we create unparalleled experiences and push the boundaries of sport, tech and lifestyle retail. As a leading Nike, Samsung and Mattel partner in Australia and New Zealand, we operate an expanding global network of premium retail stores, delivering best-in-class consumer experiences across multiple regions.
Our goal is simple: to empower team and inspire consumers through innovative retail concepts and a relentless passion for retail. From our stores to our Support Office, we cultivate a high-energy, results-driven culture where leadership, teamwork, and excellence that defines our success.
What's in it for you?
Generous Staff discounts for you and your family on all RPG retail brands including Nike and Samsung
A paid day off for you to celebrate your Birthday
Recognition of performance and contribution with Monthly MVP awards
Employee wellness program and access to EAP support
An opportunity to work with a team and business that has very well defined Purpose, Blueprint and Values.
Continuous growth and development opportunities
A rewarding career with a business committed to stay focused on team culture
Key Responsibilities
Service (Support)
Monitoring and responding to active/stale tickets
Maintain an average of 95% + SLA for I.T Department
On-Call service (Rostered, every 2 – 3 weeks)
Maintaining VOIP, VPN, User Account / Hardware Provisioning
Maintaining Point of Sale, App Procurement and Deployment
Analyse and proposal service/incident remediation from Service Desk data
Monthly Service Reports with Departmental follow ups on Service
Operations (Reactive and Proactive tasks)
Technician prioritisation for daily, weekly, and monthly
Contribution and leading weekly ticket WIPs (Work-in-progress)
Cross functional relationship and I.T investigations
Managing Personal ICT Planner tasks and aligning with ICT Business Strategy
Support Business with store openings/closures and refurbishments
Using technical awareness to build efficiencies and innovation from daily support tasks.
Asset Management (Hardware / Apps)
Building and Maintenance of Asset management spreadsheets/platforms
Managing and assisting in software/hardware renewals
Managing equipment lifecycle plans and orchestrate business solutions from trends of hardware failures
Build Sound knowledge of Hardware Specifications to Allocate Right Hardware for End User
To be successful in this role we require:
Preferably 6-12 months experience in IT Support and Customer service
Some experience with ERP support and application support
Administration experience of Office 365
Strong task planning, prioritisation skills and time management
Very clear communication skills (ability to bridge non-technical with technical users)
Ability to identify system process improvements and root cause discoveries
Analytical abilities – dashboarding and reporting
Ability to handle critical/stressful situation
Ability to challenge the status quo
Works collaboratively as a team player and lead the team
Experience with User and Hardware provisioning
Ability to present reports and statistics to large audiences
Ability to drive, have access to a car and hold an Australian license
On-Call Support will be required
We CARE, we COACH, we have ENERGY, we are ACCOUNTABLE and we INNOVATE!
For more opportunities within our stores visit:
http://careers.rpgcareers.com.au
Residency Note: To be eligible to apply for this role, you must be an Australian or NZ citizen or have an appropriate visa to apply.
Advertised: 05 Jun 2025 AUS Eastern Standard Time
Applications close: 04 Jul 2025 AUS Eastern Standard Time
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