Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!

Due to the continuous success and growth of our team, we have an exciting opportunity to join our team in the role of Assistant Store Manager - Operations for our Samsung store in Chermside, QLD. 

Who We Are – Join Retailors and Shape the Future of Tech Retail

At Retailors, we don’t just sell products—we create unparalleled experiences and push the boundaries of tech retail. As a leading Samsung partner in Australia, we operate an expanding global network of premium stores, delivering best-in-class consumer experiences across multiple regions.

Our goal is simple: to empower our team and inspire consumers through innovative retail concepts and a relentless passion for innovation and technology. From our stores to our headquarters, we cultivate a high-energy, results-driven culture where leadership, teamwork, and excellence that defines our success.

The Role:

Reporting to the Store Manager, you will be responsible for leading a winning team to achieve sustainable sales growth through consistently delivering the Ultimate Customer Experience. You will exhibit and align yourself with Retailors values; CARE, COACH, ENERGY, ACCOUNTABILITY and INNOVATE. Your day will be filled leading from the front, coaching on the run, ensuring operational excellence and creating a winning culture within your store and the Retailors community.   

Responsibilities include:

• Managing stock processes including preparing stock for sale, stocktake, audits, acceptance and transfers
• Operational compliance within back of house 
• Inventory management and data accuracy
• Responsible for supporting customer escalations
• Provide technical support and training for new and existing processes, products or service
• Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement
• Completion of rosters
• Coaching and development of your team to support operational areas

To be successful in this role you will have:

• Experience within a Service, Stock Management or Operations role 
• Unrelenting commitment and team alignment in delivering the Ultimate Customer Experience
• Experience in Winning the Day; through meeting and exceeding Sales and KPI goals
• CARE for our customers, care for your team and care for the business
• The motivation to COACH and inspire your team mates to reach their personal best
• ENERGY and a positive attitude that brings out the best in you and all those around you
• ACCOUNTABILITY for all aspects of the store to ensure operational excellence
• The courage to INNOVATE
• A passion for Samsung and bringing your best

What’s in it for You?

• Competitive Monthly Bonus Program and commission scheme.
• Healthy Work-Life Balance with every second weekend off.
• Generous Discounts: Enjoy generous savings on Samsung products for yourself and your family, plus a 30% discount at any Retailors-owned NIKE store.
• Samsung Branded Uniforms provided.
• Career Progression: Genuine pathways for growth within the company.
• Fun & Supportive Environment: Be part of a fun, energetic, and supportive team.
• Training & Development: Access to training opportunities and career development.

How to Apply: If you're ready to take your retail career to the next level and have a passion for Samsung, apply now! Complete an online application in less than 10 minutes and showcase your relevant experience and why you’re the perfect fit for our vibrant team.

Join us in making every shopping experience at Samsung Chermside extraordinary!

Residency Note: To be eligible to apply for this role, you must be an Australian or NZ citizen or hold an appropriate visa to live and work in Australia. For more information, visit the Australian Department of Immigration.

For more opportunities within our Samsung stores visit: http://careers.retailors.com.au